Team Member - Priority Support Center

Department Icon Operations Maintenance & Support
Posted: 3 hours ago
0-1 years
Hyderabad / Secunderabad, Telangana, Telangana
Operations Maintenance & Support
work from office
Full Time
Closes 13 Dec 2026

Posted: 3 hours ago
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Job Description

JOB DESCRIPTION
Job responsibility
  • Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
  • Responsible for handling personal KPIs/KRAs
  • Team player, Tech Savvy
  • Responsible for high level of customer focus
  • Having a strong hold on telecom products of leased line and voice products
Shift Working

Working in shifts (24/7)

Key CustomerEnd customer, authorized signatories, clientsInternal teams
NecessaryPreferred
Skills
  • Excellent communication skills and hold on English & Hindi
  • Strong customer handling skills
  • Customer centric and high focus on customer facing processes
  • Excellent grip on high end leased line and voice products
  • Excellent hands on experience in handling QRC at call centre for Premium Customer Base
  • Sound Knowledge in Telecom Technology

Industry preferred from Technical - Call Centre / BPO / KPO /

Diversity

.
QualificationAny Graduation / Diploma.
. .
Overall Work Experience.
  • Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
  • Hands on experience in voice and data products people handling and customer interaction
.
Behavioural Attributes
  • Strong customer focus
  • Good analytical skills
  • Strong communication and interpersonal skills
  • Inclination towards innovation
  • Good Computer Knowledge
.
. .

Skills

OperationsCustomer HandlingBpo

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About Company

Tata Tele Business Services (TTBS), belonging to the prestigious Tata group of companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. Also, with fibre optic network running across 125,000 km., operations in over 60 cities, 1400+ partners and the largest team with 1200+ professionals, TTBS is well geared up to cater to the small, medium & large business community in India. TTBS strives to always get the best technology and services to businesses so that they can improve processes, reach customers more effectively, manage workforce more efficiently and Do Big. Focus on customer centricity and innovation has helped TTBS garner recognition from customers and peers alike.

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