CUSTOMER SERVICE SPECIALIST I

Department Icon Operations Maintenance & Support
Posted: 7 months ago
2-7 years
Bengaluru
Operations Maintenance & Support
work from office
Full Time

Posted: 7 months ago
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Job Description

This position is the primary contact and communication focal point between the customer and the production plants. The Customer Service Professional is responsible for maintaining customer business relationships to provide total customer satisfaction. The individual provides information and analysis to support business plans and strategies.
Responsibilities
  • Coordinates customer/TE Products relationship.
  • Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments
  • Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
  • Creates and maintains customer orders in MRP system or provides direction for this
  • Activity to designated staff member.
  • Ensures compliance to Quality System for order management.
  • Assists in streamlining order management systems.
  • Works with Customer and Sales to prepare and monitor monthly sales forecast by
  • customer and product.
  • Solicits bookings to support committed bookings level.
Skills
  • Any Graduate (10+2+3)
  • 2+ years of Order Management, Order to Cash, Distribution Support
  • Customer focused, excellent oral and written communication
  • Basic knowledge of served market, products and key performance requirements for the market.
  • Ability to translate company goals to action plans for customer order management.
  • Basic knowledge of materials planning and order entry logic.
  • PC proficient (word processing, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to use MRP system, EDI system, preferable SAP/ Epicor/ Syteline.

Skills

Customer ServiceSapOperationsCustomer SatisfactionOrder ManagementComplianceMrpEdiOrder To CashProduction

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About Company

TE Connectivity (TE) is a global leader in connectivity solutions, empowering innovations in various industries. With a robust portfolio spanning connectors, sensors, and electronic components, TE enables advancements in automotive, aerospace, healthcare, and more. TE Connectivity Careers offer diverse opportunities for professionals to thrive in a dynamic environment, fostering growth and innovation. As a trusted partner, TE fosters collaboration and ingenuity, driving solutions that shape the future. Join TE Connectivity Careers to embark on a rewarding journey, contributing to cutting-edge technologies and making a meaningful impact worldwide.

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