TE Connectivity - Supply Chain Lead

Job Role/Title: SUPPLY CHAIN LEAD

Experience Range: 10+ years

Location: Greater Bengaluru Area (Hybrid)

Job Overview:

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.

You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.

Job Requirements:

• Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
• Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Core Competencies:

• Success mindset: Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win.
• Structured thinking: Ability to navigate through ambiguity, noise and build a structure around rapid execution.
• Influencer: Drives thought leadership and influences the organization to anticipate, respond and execute.
• Crisp and Clear Communication: Breakdown complex information and distills communication for different levels of the organization to drive actionable outcomes.
• Storyteller: Ability to read the terrain and provide reliable contextual information for quick organizational alignment.
• High interpersonal skills: Builds trusted relationships internally and externally.
• Cheerleader: Motivates and activates the right people at the right time.
• Versatile: Ability to multi-task between strategic thinking and tactical initiatives as needed.
• Change Management & Process Improvement: The ability to lead and support organizational change by identifying inefficiencies, proposing solutions, and guiding teams through transitions.
• Ownership & Accountability: Demonstrating a strong sense of responsibility for outcomes, taking initiative, and following through on commitments.

What Your Background Should Look Like:

• Bachelor's degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master's degree is preferred.
• Minimum of 10 years' experience in a multinational and high growth industry.
• Experience in people management, leading diverse teams in a global environment.
• Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teams - ensuring agility in operations and customer-centric outcomes. Material planning experience is preferred.
• Strong experience in driving cross-functional collaboration and facilitate process improvements.
• Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
• Highly Competent with supply chain management software (SAP Must, IBP is a plus), Artificial Intelligence agents and analytics tools.

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork