SAP CRM Functional Consultant

Job Title: SAP CX Expert / SAP CX Marketing Functional Consultant

We have a requirement for an SAP CX Expert / SAP CX Marketing Functional Consultant who can work in the CET timezone.

Experience Required

• Minimum 3–5 years of experience as an SAP CX/CRM Functional Consultant
• Contractual role

• Design, configure, and test scalable and flexible solutions identified and prioritised by the Product Owner
• Leverage SAP best practices to implement solutions while maximising standard product utilisation and minimising custom development
• Design and document custom development requirements and coordinate with developers, testers, PMs, and partners
• Collaborate with Architecture, Delivery, and Services teams
• Deliver solutions on time and within budget with defined quality standards
• Participate in team design activities and mentor junior team members
• Manage customer expectations through regular communication
• Produce and maintain project/support documentation
• Handle problem management and issue escalation
• Participate in business readiness and operational change activities
• Ensure compliance with operational processes and regulatory requirements
• Reduce solution defects and rework
• Participate in weekly on-call support rotation

• Strong experience in Lead-to-Cash processes
• Experience configuring end-to-end marketing processes for B2B & B2C scenarios
• Hands-on experience in at least one of the following:
• SAP Customer Data Platform (CDP)
• SAP Emarsys
• SAP Marketing Cloud
• Strong understanding of:
• Interactions
• Tactics
• Personalisation
• Segmentation
• Target Groups
• Omni-channel Campaigns
• Good knowledge of SAP CDP capabilities:
• Activities
• Customer Profiles
• Audiences
• Journeys
• Flows
• Rules
• Understanding of SAP CDP integration capabilities (standard & custom)
• Experience integrating:
• SAP Sales Cloud
• SAP Service Cloud
• SAP Marketing Cloud
• SAP Customer Data Cloud
• Integration experience with:
• Google Analytics
• eCommerce Platforms
• Loyalty Management Systems
• POS
• ERP (S/4HANA)
• Strong understanding of OData and Web Services
• Hands-on experience with SAP CPI integrations
• Experience using Azure DevOps or Jira
• Knowledge of Agile methodologies (Scrum/Kanban)
• Strong focus on security, performance, data protection, and high availability
• Experience in documentation, peer reviews, and architecture design
• Understanding of development, testing, and deployment best practices

• Experience configuring Sales & Service processes for B2B & B2C
• Knowledge of Lead-to-Cash and Issue-to-Resolve processes
• Hands-on experience with SAP Sales & Service Cloud (C4C)
• Experience with:
• Leads
• Opportunities
• Sales Quotes
• Sales Orders
• Visits
• Activities
• Experience with customer service capabilities:
• Omni-channel Contact Centre
• Service Tickets
• SLAs
• Escalations
• CTI Integration
• Experience with:
• Organisation Management
• Business Roles
• Page Layouts
• Master Data
• Pricing
• Machine Learning scenarios

Skills: cx,sap cdp,integration,b2b,cdp,b2b2c,sap cpi integration,marketing cloud,sap,odata,lead to cash