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Job Description
Basic Requirements
- Good knowledge on Service Desk with written and oral communication skills.
- Candidates to be having experience of International Voice Process background.
- Experience on Desktop support, application support, AD & Workstation issues(Must)
Key Responsibilities
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management
process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call and Ticket ownership, drive to resolution and communication with customer.
- Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closure
and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management
team and other Towers.
Looking to get Placed? Try our Placement Guarantee Plan
- Proactive monitoring & Perform documented Escalation process.
Troubleshooting on Application Support (Off Shelf or Customized
For Interview:
Please call HR Samarth - 7667021865 (Between 11:30 am to 7 pm)
or share your resume to SX001111112@techmahindra.com
Skills
US ProcessInternational Voice ProcessTechnical SupportVoice ProcessVoice SupportInternational CallingVoiceTechnical AnalysisTechnical SupportCustomer SatisfactionInternational Voice ProcessIncident ManagementVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tech Mahindra represents a leading force in the global IT services and consulting sector, offering innovative solutions to help businesses navigate the digital transformation landscape. With a focus on leveraging next-generation technologies including 5G, blockchain, cybersecurity, artificial intelligence, and more, Tech Mahindra is committed to driving digital advancement and enhancing customer experiences across various industries such as telecommunications, manufacturing, banking, healthcare, and retail. Tech Mahindra Careers provides a plethora of opportunities for professionals to grow and excel in a diverse and inclusive work environment. The company fosters a culture of learning, innovation, and collaboration, encouraging employees to explore new ideas and contribute to groundbreaking projects. Working at Tech Mahindra means being part of a global community that values integrity, sustainability, and social responsibility, all while shaping the future of technology and its application in the world.
Important dates & deadlines?
Application Deadline
06 Mar 26, 04:23 PM IST
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Technical Support Associate || Tech Mahindra
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