Voice & Non-Voice Customer Support Executive

Roles & Responsibilities

• Handle and resolve international customer queries via chat and voice.
• Identify customer needs and deliver solutions that ensure maximum satisfaction.
• Build sustainable relationships and maintain trust with global customers.
• Provide accurate, valid, and complete information using approved tools.
• Achieve customer service metrics, including CSAT, quality scores, sales targets & chat/voice handling quotas.
• Manage customer complaints and provide effective resolutions within defined timelines.
• Follow all communication protocols, guidelines, and process policies consistently.

• Minimum 1 year of international chat process experience (Mandatory)
• Experience in customer support, BPO, or client service representative roles.
• Typing speed of 35+ WPM with 90%+ accuracy.
• Good knowledge of CRM tools and customer service processes.
• Strong customer orientation, active listening, and adaptability to different personalities.
• Excellent communication skills (verbal & written).

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  Ability to multi-task, prioritize, and manage time efficiently.

Perks & Benefits

• Salary up to 4.33 LPA
  (Final offer depends on experience & interview performance)
• Bothside cab facility
• Loyalty Bonus
• Performance Incentives

How to Apply

For quick response and shortlisting:

Share your updated CV on WhatsApp:
Aditya Choudhary (HR) 8920936468
aditya.choudhary1@techmahindra.com