Sales And Service Specialist

Company Description TECH SIS LIMITED, the electronic security wing of SIS Group, delivers integrated electronic security solutions to private and government clients across India. Established in 2010 as a strategic business unit, the company builds on SIS Groups security expertise dating back to 1998, with a vision to be a national leader in the electronic security domain. TECH SIS provides solutions from leading global manufacturers in video surveillance, access control, fire and safety, intrusion detection, perimeter security, scanners, entrance automation, RFID, sensor technologies, drones, and robotics. Its products are backed by strong R&D, manufacturing capabilities, and an extensive service network covering more than 18,000 locations nationwide. Through offerings like the innovative eSAS concept and the MANTECH brand of highly trained security personnel, TECH SIS combines advanced technology with skilled manpower to deliver comprehensive security services.

Role Description The Sales and Service Specialist is a full-time, on-site role based in New Delhi. This role focuses on driving sales of electronic security solutions, managing customer accounts, and ensuring high-quality service delivery. Day-to-day responsibilities include engaging with prospective and existing clients, understanding their security needs, preparing proposals, and supporting contract negotiations. The specialist will coordinate installation and after-sales service activities, respond to customer inquiries, and maintain strong relationships to encourage renewals and upselling. The role also involves collaborating with internal teams, providing product and service training to clients when needed, and maintaining accurate records of sales activities, service calls, and customer feedback.

Qualifications

• Candidates should possess strong Communication and Customer Service skills to interact effectively with clients and internal teams.
• Candidates should possess Sales and Sales Management skills to generate leads, close deals, and manage customer accounts.
• Candidates should possess Training capabilities to support client onboarding and product/service demonstrations.
• Relevant experience in B2B sales, preferably in electronic security, technology, or related industries.
• Ability to work on-site in New Delhi, travel to client locations as needed, and manage multiple priorities.
• Proficiency in basic office and CRM software, with strong organizational and follow-up skills.
• Diploma or bachelors degree in business, engineering, or a related field is preferred.