Customer Service Representative - General Insurance

What role you will play in team: Providing exceptional customer service to policyholders regarding general insurance inquiries and claims.

What you will do: Handle inbound calls, emails and chats, resolving issues efficiently and professionally.

Key responsibility:

• Answering customer inquiries regarding policies, coverage, and claims procedures.
• Providing accurate and timely information to customers.
• Resolving customer complaints and issues efficiently and effectively.
• Processing claims and payments, adhering to company policies and procedures.
• Maintaining accurate records of customer interactions.

• Meeting or exceeding daily and monthly performance metrics.
• Escalating complex issues to appropriate team members.
• Adhering to company policies and procedures related to customer confidentiality and data security.

Required Qualification and Skills:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in computer and telephone systems.
• Basic knowledge of general insurance principles is preferred.
• Ability to work in a fast-paced environment.

Benefits Included:

• Competitive salary.
• Paid time off.
• Health insurance options.
• Opportunities for career advancement.
• Training and development programs.

A Day in the Life: A typical day involves handling a high volume of inbound calls, emails and chats; resolving customer queries, processing claims and ensuring customer satisfaction.