Insurance Customer Service Representative

What role you will play in team: You'll be a vital part of our customer support team, providing exceptional service to our insurance clients.

What you will do: You'll handle incoming calls and emails, resolving customer queries and issues related to their insurance policies.

Key responsibility:

• Handle incoming calls and emails from insurance clients.
• Resolve client queries and issues effectively and efficiently.
• Provide accurate and timely information about insurance policies.
• Process requests for policy changes or cancellations.
• 
  Maintain detailed records of client interactions.
• Escalate complex issues to supervisors as needed.
• Meet daily/weekly performance targets for call resolution and customer satisfaction.

Required Qualification and Skills:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment
• Proficiency in relevant software and CRM systems.
• Prior customer service experience (preferred).

Benefits Included:

• Competitive salary and benefits package.
• Paid training and ongoing professional development.
• Opportunities for career advancement.
• Positive and supportive work environment.

A Day in the Life:A day may involve answering numerous calls, resolving customer issues, and providing information about policies. You'll be working to ensure client satisfaction and efficiently handling their requests.