Technical Support Executive

Role & Responsibilities

• Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Schedules a technician dispatch for on-site service calls when necessary.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profil

• e
  Need minimum 1 yr of experience in internet troubleshooting in BPO Industr
• y.Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooti
• ngHave worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issu
• esEducational Qualification :Any Graduate, Post Graduate can app
• lyFreshers with Graduation can apply for voice ro
• leFreshers graduating in 2026 are eligible to app
• lyExcellent communication in Englis
• h.Comfortable working with 24*7 Environme
• ntJob Location - Sector 135 Noida (Work from Offic

e)

Perks and Benef

• itsSalary: 3.2 LPA - 3.65
• LPABoth side cab facilities (Upto 35 kms from office locati
• on)Medical Insura
• nceLife Insura