Sr. Engineer (Customer Quality)

Key Responsibilities

• Customer audits and timely closure of audit findings.
• Work closely with process and production teams to achieve customer requirements.
• Conduct periodic review meetings with export customers and present quality performance.
• Perform monthly customer portal reviews and ensure timely response to actions.
• Lead field failure analysis and implement corrective actions.
• Manage customer complaints and coordinate containment actions.
• Prepare and monitor CAPA implementation and effectiveness.
• Conduct dock audits and outgoing quality verification.
• Support PPAP submissions and customer approvals.
• Apply 8D methodology, 7QC tools, SPC and MSA to resolve quality issues.
• Monitor customer scorecards and drive continuous improvement initiatives.

• Education: Bachelor Degree in Mechanical, Production, or related Engineering. Experience: 3-8 years in Process Quality/Manufacturing Quality. Knowledge: 8D, 7QC Tools, SPC, MSA, PPAP, PFMEA, IATF16949, Poka-Yoke and audit systems. Skills: Leadership, analytical thinking, communication, problem solving and team management. Computer Skills: MS Office and ERP/SAP exposure preferred. Ability to operate effectively with executive leadership and Board members
• Exceptional analytical, problem solving, decision making and financial modeling capabilities
• IATF 16949, APQP, PPAP, FMEA, SPC, MSA, Customer Specific Requirements, 8D Problem Solving, 7 QC Tools, Customer Audit Management, Field Failure Analysis, CAPA Management and Root Cause Analysis.