Lead-Colleague Relations

About the role
This role is at the forefront of the business - the foundation of how we deliver for customers and colleagues. In this role, I am responsible for delivering a trusted, impartial and insight-led Colleague Relations service by partnering with various stake holders to resolve workplace concerns and ensure fair, compliant and consistent outcomes. Leverage data and root-cause analysis to identify risks, drive preventive interventions and build manager capability. Support continuous improvement through agile ways of working.
You will be responsible for
Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: 
Manage complex colleague relations cases, including investigations into misconduct/grievances pertainign to harassment, 
discrimination, retaliation and other workplace concerns, ensuring fair, consistent and legally compliant outcomes.
Provide expert guidance, coaching and real-time support to managers on disciplinary/ grievance matters, acting as a trusted advisor 
throughout formal processes. 
Drive timely and high-quality case resolution through effective case governance, service level adherence, accurate documentation and 
audit-ready records. 
Analyse case data to identify trends, root causes, systemic risks and behavioural patterns, translating insights into preventive actions 
and targeted interventions. 
Produce case analytics, dashboards and leadership reports to monitor trends, outcomes, resolution timelines and emerging workplace 
risks. 
Support action plans aimed at reducing workplace conflicts, harassment, discrimination, behavioural concerns, performance-related 
grievances and promote respectful, inclusive workplaces, including POSH compliance. 
Manage colleague relations audits and partner with stakeholders on statutory reporting and compliance requirements. 
Support digital transformation initiatives to enhance colleague relations processes, reporting and service delivery.
Administration of colleague help policy portal.
Ensure continuous improvement by actively identifying gaps, proposing and implementing changes and innovative solutions
You will need
Customer Relationship Management (CRM)-Intermediate
- Minimum 3-4 years of handson experience in colleague 
Case Triage & Escalation Management-Intermediate
relations and overall about 6 years in similar function.
Investigation Case Management-Intermediate
- A degree or diploma in human resources 
Employee Grievance Handling-Intermediate
Support for Employee Disciplinary & Legal Matters-Advanced
Workplace Investigations & Compliance-Advanced
Query management-Advanced
Mental Health & Well-being Support-Intermediate
Workplace Policy Development & Implementation-Intermediate
Policy Creation, Updates & Version Control-Intermediate
Policy Development & Implementation-Intermediate
People Policies and Processes-Advanced
CF Standard Role Code:
Case Tracking & Workflow administration-Intermediate
TBS-PPL-WL12-1
Local Languages-Intermediate
Policy Legal Risk Assessment & Legal Partnership-Basic
Statutory & Regulatory Filing Management-Basic
Audit & Assurance Management-Basic

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CR Practice Deployment & Governance-Basic
CR Metrics, Analytics & Leadership Reporting-Basic
Whats in it for you
At Tesco, we are committed to providing the best for you. 

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. 

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. 

Salary - Your fixed pay is the guaranteed pay as per your contract of employment. 

Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually 

Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy. 

Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. 

Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. 

Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. 
About Us
At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve. 

 At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed. 

 We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyones life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.