Agile Product Management Lead Analyst - HIH - Evernorth

INTRODUCTION TO EVERNORTH: 

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses.  Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

Position Overview

Seeking an experienced Technical Product Owner for our Augmented Intelligence Engine Engineering team.  This role will function as the team level Product Owner for a complex Data Product with several downstream consumers.

You will be working on several of the largest Technology initiatives for Evernorth℠, targeted at revolutionizing Health Services and Healthcare Delivery system in the United States. The focus of the work is to continue to enhance our Augmented Intelligence, to drive better decision modeling for our clients.

As a Technical Product Owner, you will help define and communicate a clear product vision for the AIE Data Product, maintaining alignment with organizational goals. You will work closely with Engineering, Product, and Business teams to enhance product governance, and process, lead Product hardening, and deliver incremental product improvements.

If you are an experienced technical product owner with background in AI/ML or Data Engineering, or an engineer who understands developer pain points and wants to transition into Product Management, this could be the role for you.

Responsibilities:

• Implement a Product Backlog for the Augmented Intelligence Engine

• Drive communication, documentation, and process adoption across engineering teams

• Use a robust workflow management tool to organize, prioritize and define/refine requirements

• Proficiency in Agile frameworks like Scrum and Kanban, understanding core principles (adaptability, customer focus, iterative delivery, collaboration)

• Demonstrating proficiency in areas like backlog management, sprint planning, daily stand-ups, user stories, and retrospectives

• Develop and maintain a product roadmap based on user feedback, business priorities, and technical feasibility

• Advocate for developer needs and ensure platform solutions are intuitive, scalable and secure

• Collaborate closely with engineering, product, and operations teams to gather requirements and align on top priorities

• Engage with internal development teams to understand pain points and drive adoption of platform capabilities

• Facilitate cross-functional discussions to ensure alignment across teams and initiatives

• Clearly articulate and Translate product strategy into actionable work for engineering teams

• Prioritize features and enhancements based on impact, effort, and strategic value

• Partner with Product Leadership to drive further adoption of the product across different areas of the Business

Qualifications

Required Skills:

• 5 - 8 years of relevant practical experience or combination of education, experience and training

• Experience in a product management, business analyst, or information technology role

• Experience in DevOps process and SDLC with an understanding of automated builds and deployments of code/cloud based processes

• Proven ability working with multiple stakeholders and initiatives simultaneously 

• A proactive, problem-solving mindset with a passion for helping our business partners succeed and deliver on corporate/organizational goals

• At least 4 years of hands-on experience with robust workflow management tools e.g. JIRA, or Rally

• An understanding of Data Engineering, SDLC, and designing and building data pipelines and architectures at scale

• Proven ability to collaborate with offshore teams and coordinate across time zones to deliver successful projects

Required Experience & Education: 

• 5- 8 Years of Experience

• College degree (Bachelor) in related technical/business areas or equivalent work experience. 

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Expectations:  

• Take an active lead role in professional growth and inspire others to do the same

• Work with and through others to achieve mutually beneficial outcomes

• Make prompt, pragmatic decisions and act with the client/business partners in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous growth and evolution of the Customer Data Platform and the larger enterprise

• Healthcare experience desired/preferred 

Work Hours:

• Full-time position, extended/ Split shift (11.30 AM – 8.30 PM IST) working 45 hours per week. Expected overlap with US hours as appropriate.

• Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services