Account Director

– Client Servicing Lead

Location: Chennai

Experience: 10+ Years

Salary: ₹22–25 LPA

About the Role

We are looking for an experienced and strategic Client Servicing Lead to drive client partnerships, business growth, and integrated campaign delivery. The ideal candidate should have a strong background in advertising agencies, exceptional stakeholder management skills, and the ability to lead high-performing client servicing teams while collaborating closely with creative, strategy, media, and production functions.

Key Responsibilities

• Lead and manage key client relationships, acting as the primary point of contact for strategic business discussions.
• Understand clients business objectives and translate them into effective communication and marketing solutions.
• Develop long-term client partnerships, ensuring high levels of client satisfaction and retention.
• Identify opportunities for business growth, cross-selling, and upselling agency services.
• Lead integrated campaigns from briefing to execution, ensuring timely delivery within scope and budget.
• Collaborate with Creative, Strategy, Media, Digital, Production, and Finance teams to deliver high-quality work.
• Provide strategic direction during client presentations, campaign planning, and annual business reviews.
• Monitor project timelines, budgets, profitability, and resource allocation.
• Mentor, coach, and manage the client servicing team, fostering a collaborative and performance-driven culture.
• Resolve client concerns proactively while maintaining strong professional relationships.
• Stay updated on market trends, consumer insights, and the competitive landscape to provide strategic recommendations.

Desired Candidate Profile

• Bachelors degree in Marketing, Mass Communication, Business, or a related field. An MBA is preferred.
• 10+ years of experience in client servicing/account management within an advertising or integrated communications agency.
• Proven experience handling large national or regional brands across integrated marketing campaigns.
• Strong understanding of branding, digital marketing, social media, content, media, and campaign execution.
• Demonstrated ability to manage multiple clients and cross-functional teams simultaneously.
• Excellent presentation, negotiation, communication, and stakeholder management skills.
• Strong commercial acumen with experience managing budgets and driving revenue growth.
• Ability to work in a fast-paced agency environment with strong problem-solving and decision-making skills.

What We Offer

• Opportunity to work with leading brands across diverse sectors.
• Collaborative and dynamic agency environment.
• High ownership and leadership responsibilities.
• Competitive compensation package of ₹22–25 LPA.
• Career growth with exposure to integrated marketing and strategic business development.