Client Servicing Manager

Role Overview:

We are looking for a Client Servicing Manager to manage and grow relationships with US-based healthcare provider clients. The role requires strong client-facing skills, strategic thinking, and the ability to work closely with strategy teams and various departments like SEO, Web Development, Paid Media and ORM. Hence working knowledge of these subjects is of most importance. As the client is based out of USA you will be working on EST time which is IST - 3.00 pm to 12.30 Am out of our Mumbai Office.

Key Responsibilities:

Client Management:

• Act as the primary point of contact for US-based healthcare provider and financial services clients
• Build strong, long-term relationships with senior client stakeholders
• Lead regular client calls, status meetings, QBRs, and performance reviews on EST hours
• Proactively identify client needs, opportunities for growth, and upsell/cross-sell possibilities

Account & Delivery Management:

• Own end-to-end account management including briefs, timelines, budgets, and deliverables
• Ensure timely, high-quality delivery of campaigns, content, and digital initiatives
• Manage multiple work streams across

Strategic & Commercial Ownership:

• Support account growth by identifying new business opportunities within existing clients
• Assist in preparing proposals, presentations, and renewals
• Monitor account profitability, scopes of work, and resource utilization

Internal Collaboration:

• Collaborate closely with cross-functional teams like s various departments like SEO, Web Development, Paid Media, ORM.
• Act as the voice of the client internally, while balancing agency capabilities and timelines
• Mentor junior account executives, where applicable

Required Skills & Qualifications:

• 57 years of experience in client servicing, account management, or agency roles
• Prior experience managing US-based clients, preferably in healthcare and/or financial services
• Strong understanding of digital marketing, content, media, and integrated campaign workflows
• Excellent verbal and written communication skills (US clientready)
• Proven ability to work in EST time zone from India
• Strong project management and stakeholder management skills
• Comfortable handling senior client conversations and escalations