Senior Product Manager

About us:
Thena is the leading platform for customer engagement and intelligence, built for the needs of modern businesses. Forward-thinking brands such as Mixpanel, WorkRamp, Sprig, Incident, and Etsy use Thena to supercharge their customer facing functions by tapping into the synergy of AI and real-time messaging platforms like Slack.
Founded in 2022 and backed by First Round Capital and Lightspeed VP, we are a fast growing team spanning across Mountain View, New York City and Bangalore. Thena is ranked by G2 as #1 for chat/live support, workflows, and ticket response user experience. We believe the future of customer communications is one of simplicity, unity, and empowerment. Interested in learning more? Visit www.thena.ai
Role:

• Lead the conceptualization, development, and launch of innovative products.
• Collaborate closely with cross-functional teams, including engineering, design, marketing, and sales.
• Prioritize product features and enhancements based on company vision, market trends, and customer feedback.
• Define clear and concise product requirements and user stories, ensuring alignment with business objectives.
• Stay updated on industry competitors, emerging technologies, and market dynamics.
• Mentor and guide junior product managers, fostering a culture of continuous learning.
• Engage with key stakeholders, both internal and external, to gather insights and feedback.
  

Responsibilities:

• 4-6 years experience in core product management
• Drive the end-to-end product lifecycle, from ideation to post-launch analysis.
• Conduct thorough market research to identify opportunities and user needs.
• Facilitate effective communication between all teams involved in product development.
• Measure product performance using appropriate metrics and KPIs, iterating based on findings.
• Advocate for the user, ensuring a seamless and intuitive user experience in all products.

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• Allocate resources and manage budgets to ensure timely and successful product deliveries.
• Lead brainstorming sessions, workshops, and presentations to share insights and gather feedback.
  

Benefits:

• Comprehensive health insurance for you and your family, ensuring peace of mind.
• ESOPs offering a stake in our companys success and growth trajectory.
• Generous flexible budgets dedicated to your learning and development.
• Robust mental wellness programs supporting the holistic well-being of our team.
• Access to high-end hardware and software tools, optimizing performance and innovation.