Customer Renewals Executive

Company Overview.

Ginger Webs is a leading technology company in the assessment and testing industry. We are driven by an ideology to make unique, easy to use and futuristic applications. We are having a decade of experience in the assessment industry, the OMR experience leverage the foundation of online assessment and helped us build a platform that can support large volume online assessment with ease. Ginger Webs evaluate more than 1 million assessments in a month. The first company to develop products for evaluating exams on paper, web, mobile and tablet devices. Ginger Webs is ISO 9001:2008 certified as well as ISO 9001:27001 certified. Ginger Webs is capable of handling large concurrent users online. A network of 250 test centre associates in more than 100 cities. We have done extensive research and development in the field of education and have more than 2000+ clients in India and Abroad including premiere clienteles like Aakash Educational Services, Made Easy, ALLEN, DMRC, TOI and many more.

Please check the below mentioned KRAs and KPIs for CRM

?Take prospects from initial contact phase to qualified phase over the phone.

? Present product solutions virtually or Physically .

? Generate revenue byprospect renewal and converting them to sales.

? Meet and exceed pipeline contribution goals.

? Respond quickly to assigned accounts.

? Willingness to be measured by weekly and monthly metrics.

? Use and become an expert on the Customer Relationship Management (CRM) system.

? Willing to maintain customer satisfaction Score and Customer retention.

?Willing to provide first contact resolution.

Requirements

? Any Graduate / Post Graduate / MBA (marketing).

? 3-6 years of experience in Inside Sales / Outbound Sales / Tele-Sales / Educational Sales.

? Candidates should have knowledge in the Education sector .

? Excellent written and spoken English & can speak Hindi.

? Good negotiation and pitching skills required.

? Passion to work in a fast-paced start-up.

? Multi-disciplinary, continuous learning mind-set.

? Customer focus with a good convincing ability and confident personality.