Technical Support Engineer

Job Summary:

We are seeking a skilled and customer-focused Technical Support Engineer to provide high-quality technical assistance to our clients and internal teams. The role involves troubleshooting hardware, software, and network issues, supporting IT operations, and ensuring prompt resolution of technical problems while maintaining excellent customer service.

Key Responsibilities:

• Respond promptly to technical support requests via phone, email, chat, or ticketing systems.
  
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
  
• Install, configure, and maintain software applications, hardware systems, and IT infrastructure.
  
• Monitor IT systems and networks to ensure optimal performance and uptime.
  
• Escalate complex technical issues to senior engineers or relevant departments.
  
• Document technical issues, resolutions, and maintain accurate records in the ticketing system.
  
• Assist end-users with guidance, training, and support on system usage and best practices.

Required Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
  
• 5 years of experience in technical support, IT helpdesk, or related roles.
  
• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and networking fundamentals.
  
• Experience troubleshooting software applications, databases, and cloud platforms.
  
• Familiarity with ticketing systems such as Zendesk, ServiceNow, or Freshdesk.
  
• Excellent problem-solving, analytical, and multitasking skills.

Skiils:

• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
  
• Knowledge of scripting languages like PowerShell, Bash, or Python for automation.
  
• Strong customer service orientation with patience and professionalism.