Technical Support Engineer

Job Summary:

We are seeking a skilled and customer-focused Technical Support Engineer to provide high-quality technical assistance and solutions to our clients and internal teams. The role involves troubleshooting hardware, software, and network issues, supporting IT operations, and ensuring prompt resolution of technical problems while maintaining excellent customer service.

Key Responsibilities:

• Respond to technical support requests via phone, email, chat, or ticketing systems in a timely manner.
  
• Diagnose, troubleshoot, and resolve technical issues related to hardware, software, and network systems.
  
• Install, configure, and maintain software applications and hardware systems.
  
• Assist in monitoring IT systems and infrastructure to ensure optimal performance.
  
• Escalate complex technical issues to higher-level engineers or development teams when necessary.
  
• Document technical issues, resolutions, and maintain accurate logs in ticketing systems.
  
• Provide guidance and support to end-users on system usage and best practices.

Required Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
  
• 4 years of experience in technical support, IT helpdesk, or related roles.
  
• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts.
  
• Experience in troubleshooting software applications, databases, and cloud platforms.
  
• Familiarity with ticketing systems such as Zendesk, ServiceNow, Freshdesk, or similar.

Skills

• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
  
• Knowledge of scripting languages like PowerShell, Bash, or Python for automation.
  
• Strong customer service orientation and ability to handle challenging technical situations with patience.