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Job Description
Roles and Responsibilities
We are looking for a Lead System Engineer with 8+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices.
- Prepare Weekly Status Reports (WSRs) by tracking SLAs, KPIs, and service delivery metrics.
- Participate in due diligence, prepare questionnaires to capture volumetrics and scope of client support requirements.
- Analyze support requirements, prepare effort estimations, and review with SDMs & leadership.
- We are looking for a Lead System Engineer with + years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices.
- Act as a mentor, offering coaching, training, and oversight to support engineers.
- Lead incident management processes, ensuring timely resolution and root cause analysis.
- Drive change management activities, coordinating with stakeholders to minimize risk and downtime.
- Handle team management responsibilities, including mentoring and coaching.
- Ensure ITIL-based service delivery processes are followed and continuously improved.
Skills and Expertise
- Strong communication and stakeholder management skills.
- Strong expertise on L2/L3 Support
- Hands-on experience with DevOps tools, monitoring tools, and automation suites.
- Solid knowledge of ETL/Data Engineering batch ecosystems and cloud platforms (AWS, Azure, GCP).
- Proficiency in scripting languages (Shell, Python, PySpark).
- Familiarity with Agile methodologies and collaborative practices.
- Expertise in Databricks, Azure Data Factory (ADF), Apache Spark, Delta Lake.
- Strong understanding of cloud data systems/platforms and modern data architectures.
Skills
PythonDevopsDevops ToolsItilScripting LanguagesCloudIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tiger Analytics is a leading advanced analytics and data science consulting firm that specializes in building AI and data-driven solutions for businesses across various industries. Founded with the mission to leverage the power of data to solve complex business challenges, Tiger Analytics combines deep industry expertise with technical innovation to deliver impactful results.
Their services range from data engineering and analytics strategy to machine learning and artificial intelligence, all tailored to help clients make informed decisions, optimize operations, and enhance customer experiences. With a strong foundation in statistical analysis and predictive modeling, Tiger Analytics excels at transforming raw data into actionable insights.
The company prides itself on a collaborative approach, working closely with clients to understand their unique needs and challenges. This client-centric focus, coupled with a team of world-class data scientists and analysts, has enabled Tiger Analytics to establish a reputation for excellence and innovation.
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