Account Manager (US)

Job Title: US Account Manager

Location: Pune, India

Industry: Digital Marketing

Job Summary:

Till It Clicks is seeking a dedicated and client-focused Account Manager to serve as the primary point of contact for our US-based clients. This role is crucial in ensuring smooth communication, managing client relationships, and overseeing the successful execution of our digital marketing services. The ideal candidate will have significant exposure to US market, excellent communication skills, a strong understanding of digital marketing, and the ability to coordinate between clients and internal teams effectively.

Key Responsibilities:

• Client Relationship Management: Act as the main liaison between US clients and internal teams, ensuring a seamless client experience.
• Communication & Coordination: Maintain regular communication with US-based clients via calls, emails, and virtual meetings to understand their needs and provide updates.
• Project Management: Work closely with internal teams to ensure the timely and effective execution of client projects, addressing any issues proactively. Ensure that the client deliveries are happening according to expected quantity and that of the highest quality.
• Service Delivery Management: Monitor the performance of marketing campaigns and provide clients with data-driven insights and recommendations for improvement.
• Problem Resolution: Address client concerns and resolve any service-related issues promptly, maintaining high levels of client satisfaction. Build a deep, meaningful relationship with the clients.
• Expectation setting: Communication proactively with clients to ensure that the right kinds of expectations are set with the client. Ensure that the internal team delivers as per those expectations.
• Upselling & Client Retention: Identify opportunities for upselling additional services and work towards enhancing long-term client engagement.
• Performance Reporting: Prepare and present regular reports to clients, showcasing campaign success, insights, and areas for improvement.
• Process Optimization: Continuously identify areas for improvement in client communication and service delivery to enhance efficiency.

Qualifications & Skills:

• Experience: Minimum 5+ years in account management, client servicing, or a similar role, preferably in digital marketing or a related field.
• US Exposure: Prior experience on working with clients from the US is mandatory.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to engage with US-based clients professionally.
• Industry Knowledge: Strong understanding of digital marketing services, including SEO, PPC, content marketing, and email marketing.
• Project Management: Ability to manage multiple client accounts efficiently and ensure successful project execution.
• Problem-Solving: Proactive approach to identifying challenges and providing effective solutions.
• Tech Proficiency: Familiarity with CRM tools, project management software, and digital marketing analytics platforms.
• Flexibility: Willingness to work in US time zones when necessary to ensure seamless client interaction.
• Education: A minimum of Bachelor&aposs degree in Business, Marketing, Communications, or a related field is preferred.

Join Till It Clicks and be part of a growing team dedicated to delivering exceptional marketing solutions to our US-based clients!