Manager Operations

Location: Goa, India

CTC: Up to ?7 LPA

About Tisya Stays

Tisya Stays is a boutique vacation rental and property management company, curating thoughtfully designed luxury villas in Goa. Founded by Shikha & Gagan, the brand blends global standards with local experiences, offering guests a peaceful, immersive stay rooted in authenticity and comfort. Learn more at www.tisyastays.com

Role Overview

We are looking for a dynamic and hands-on Assistant Manager Operations to support the day-to-day functioning of our villa portfolio in Goa/Coonoor and North. This role will involve operational oversight, property upkeep, team coordination, and a strong focus on training frontline staff to maintain high service standards.

Ideal candidates will come from facility management or hospitality/hotel operations backgrounds and thrive in fast-paced, detail-oriented environments.

Key Responsibilities

Operations & Property Management

• Oversee daily villa operations including housekeeping, maintenance, and readiness checks.
• Conduct regular property inspections to ensure cleanliness, safety, and operational compliance.
• Coordinate with caretakers and vendors for upkeep of property infrastructure (electrical, plumbing, pools, gardens, etc.).

Team Supervision & Scheduling

• Manage day-to-day scheduling of staff across multiple villas.
• Ensure staff punctuality, professionalism, and adherence to SOPs.
• Liaise with vendors and contractors for routine and urgent work.

Training & Quality Control

• Lead training initiatives for housekeeping, maintenance, and property staff.
• Ensure that all personnel understand and maintain Tisya Stays brand standards.
• Conduct regular refreshers and evaluate on-ground performance.

Guest Experience Support

• Coordinate with the Guest Relations team to ensure villas are guest-ready.
• Address any operational issues during guest stays quickly and professionally.
• Ensure all amenities are functional and replenished before each check-in.

Inventory & Reporting

• Maintain inventory logs for linen, cleaning supplies, and consumables.
• Track daily operational reports, vendor activities, and maintenance schedules.
• Support in budgeting and controlling operational costs.

Candidate Profile

CriteriaRequirementsExperience36 years in hospitality operations or facility management (hotel/villa/serviced apartments preferred)Education Bachelors degree in Hospitality Management or related field (preferred)Key Skills Staff training, operations management, vendor coordination, property maintenance Personal Traits Hands-on, detail-oriented, proactive, excellent communicator, team player Language Proficiency in English; knowledge of Hindi and Konkani is a plus

What We Offer

• Competitive compensation Up to ?7 LPA CTC
• Opportunity to work with a fast-growing luxury rental brand
• A collaborative work culture focused on quality, local culture, and attention to detail
• On-ground learning and leadership opportunities