Staff Engineer - CCRS ServiceNow

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

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EBT - CCRS ServiceNow Engineer

Staff Engineer -CCRS

Staff Engineer – Compliance, Corporate Responsibility & Sustainability Team

TJX is a Fortune 100 global retailer with a rapidly growing India technology presence. Our India teams play a critical role in driving global platform engineering, innovation, and delivery excellence across enterprise systems.

The Enterprise Business Technology team delivers global solutions across HCM, Finance, Site Solutions, and CCRS using a mix of ServiceNow, SaaS platforms, and custom-built applications. As we expand in India, this role offers the opportunity to own architecture, influence global strategy, and build scalable platforms used worldwide.

Role Overview

We are hiring a Staff Engineer with deep expertise in ServiceNow and SaaS platforms to lead architecture, design scalable solutions, and drive engineering excellence.

This is a hands-on leadership role requiring both:

• Strategic thinking (architecture, standards, platform vision)
• Execution depth (solution design, complex build, integration patterns)

You will work closely with global teams across the US, Europe, and APAC.

Key Responsibilities

Architecture & Platform Ownership

• Own and evolve end-to-end architecture for ServiceNow and SaaS ecosystem within CCRS
• Define and enforce design standards, reusable patterns, and governance models
• Ensure solutions align with enterprise architecture, security, and compliance requirements
• Drive platform scalability, performance, and long-term maintainability

Hands-on Technical Leadership

• Act as primary technical authority for ServiceNow and integrations
• Provide deep hands-on support in complex design and troubleshooting scenarios
• Mentor engineers and elevate overall technical capability of the India team
• Lead architecture reviews, POCs, and technology evaluations

ServiceNow & SaaS Engineering

• Design and deliver solutions using:
  • ServiceNow (App Engine, UI Builder, Now Experience, Flow Designer, IntegrationHub, ATF)
  • Multiple SaaS platforms and custom apps
• Drive reuse and standardization across ServiceNow applications
• Optimize platform usage to reduce technical debt and operational overhead

Integration Strategy & Execution

• Define and implement enterprise integration patterns:
  • REST APIs, event-driven architecture, pub/sub, middleware
• Lead integrations across ServiceNow, SaaS platforms, and enterprise systems
• Work with tools like Boomi, Kafka, Talend, or similar

DevOps & Delivery Excellence

• Drive adoption of CI/CD pipelines, automated testing (ATF), and DevOps practices
• Define release management and environment strategies
• Ensure high system reliability through monitoring, logging, and observability

Global Collaboration

• Partner with global stakeholders and vendors to deliver high-quality solutions at scale
• Participate in overlapping time zones to support global programs

Required Qualifications

• Bachelor’s Degree or equivalent Engineering skillset / training / work experience in relevant technical domain
• 5-8 years Engineering experience in relevant technical domain
• Deep hands-on experience with:
  • ServiceNow (UI Builder, App Engine Studio, Flow Designer, IntegrationHub, Workspaces)
• Strong expertise in multi-SaaS environments and enterprise integrations
• Programming expertise in JavaScript (must-have) + Java/Python
• Proven experience in:
  • Architecture ownership
  • Scaling platforms across global teams
• Strong understanding of performance, security, and compliance in SaaS platforms

Nice-to-Have

• Integration platforms: Boomi, Kafka, Talend, ACE
• ServiceNow certifications (CSA, CAD, CIS)
• Experience in ESG, sustainability, or regulatory systems
• Modern test frameworks (Playwright) and ATF automation

Why This Role Matters

• Opportunity to own global platforms from India
• High visibility across US and global leadership
• Direct impact on enterprise-wide compliance & sustainability initiatives
• Strong growth path to Principal / Architect roles

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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