Head Of Human Resources

About TLC

TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.

Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors provide a seamless, window solution for our customers.

Our technology stack includes:

• CRM built on Salesforce and Heroku
• End-to-end integration managed via MuleSoft
• Mobile applications developed on the Ionic hybrid platform
• Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS

TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications.

We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies.

For more information, please visit www.tlcgroup.com.

Role Details

Role: Head, HR

Reports to: Executive Chairman

Function: Human Resources

Job Purpose

Responsible for developing and executing TLC DigiTechs human resource strategy in support of the overall business plan and strategic direction of the organization. In this role, you will architect scalable HR systems, cultivate high-performance engineering culture, and drive the modernization of HR workflows through artificial intelligence, automation, and predictive analytics.

Key Responsibilities

Strategic People Leadership & AI Integration

• Design and execute an end-to-end People Strategy aligned with business milestone in product innovation and market expansion.
• Identify, pilot, and deploy AI-driven HR tech tools to optimize workflows across talent acquisition, sentiment analysis, performance evaluations, and employee lifecycle management.
• Build automated, intelligent workforce analytics models to forecast attrition, plan headcount, and identify skill gaps.

HR Workflows & Operational Excellence

• Architect, standardize, and scale core HR workflows across onboarding, compliance, payroll, appraisal cycles, and offboarding.
• Lead the optimization and maintenance of enterprise HRMS/HRIS systems to ensure data integrity and real-time reporting.
• Establish SLA-driven HR shared services to ensure smooth, transparent employee support.

Talent Acquisition & Talent Management

• Lead technical talent acquisition strategies to attract top-tier product managers, software engineers, data scientists, and leaders.
• Establish a robust competency mapping and performance management framework (e.g., OKRs, continuous feedback) designed for agile tech teams.
• Develop succession plans, high-potential employee programs, and technical upskilling initiatives focused on emerging technologies.

Culture, Compensation & Total Rewards

• Benchmark and design competitive total rewards strategies, including base pay bands, incentive structures, and ESOP programs.
• Foster a high-trust, merit-driven product culture across distributed/hybrid engineering teams.
• Champion Diversity, Equity, and Inclusion (DEI) initiatives alongside robust employee wellness programs.

Education, Experience & Competencies

Education

Full-time Masters degree / MBA in Human Resources from a Tier-1 Business School (e.g., XLRI, TISS, IIMs, SCMHRD, MDI, or global equivalent).

Experience

15+ years of progressive HR experience, with at least 5+ years leading HR in a product-led tech company, SaaS firm, or high-growth startup.

Technical

• In-depth understanding of Human Resource processes and strategies
• Demonstrated experience evaluating and embedding AI/LLM-powered tooling and workflow automation into modern HR operations.