Executive - Insurance & Warranty Claims Coordinator

Role Title: Executive - Insurance & Warranty Claims Coordinator

Reporting Manager: Senior Manager O2C

Location: Bangalore/Delhi

Purpose of the Role:

Responsible for Insurance Claims & Warranty Management Process.

Job Responsibilities:

1. Insurance Claims Management:

1. The Insurance Coordinator will be responsible for managing and streamlining the insurance & warranty claims processes for EV Buses deployed under GCC models.

2. This would include on-site monitoring of accident & warranty claims, effective coordination with service operators, insurance surveyors, depot managers, ensuring accurate and timely claim submission.

• 3. Monitor and maintain records of daily accidents involving electric buses.
• 4. Ensure critical documentation (pre-repair photographs, job cards and repair details) is complete and accurate proactively.
• 5. Engage with surveyors through service providers (SP) when necessary and track notifications based on claim thresholds.
• 6. Oversee the collection, organizing claim documents and submission of complete insurance & warranty claims documentation to TMLBSL team.
• 7. Conduct site visits to ensure timely submission of claims to insurance companies.
• 8. Act as the Single Point of Contact (SPOC) between depot managers, service operators, and insurance surveyors to resolve claim-related issues efficiently.
• 9. Provide daily status reports on claim documents and highlight key issues to the TMLBSL team.
• 10. Liaison with Business & other stakeholders for Governance & MIS reporting.

1. Warranty Claims Management:

• 1. Define and implement a structured warranty claim process aligned with Tata Motors warranty policy.
• 2. Ensure timely raising, monitoring and validate warranty claims, ensuring accuracy and timely resolution, avoiding delays and bottlenecks.
• 3. Ensure seamless accounting of warranty claims between the CRM system and SAP.
• 4. Validate accurate reflection of claims in SAP and invoicing under the accounting framework.
• 5. Prepare detailed reports and progress updates on claims.
• 6. Liaison with Business & other stakeholders for Governance & MIS reporting.

Stakeholder Profiles & Nature of Interactions:

Internal

O2C & (Other Inter-department teams)

External

Business Finance, Depot Manger, Operations Manager, Warranty Manager, TMIBASL, Surveyor & NIA

Desired Candidate Profile:

• Strong understanding of insurance & warranty process including surveyor and claims documentation requirements.
• Communication and coordination skills to handle multiple stakeholders effectively.
• Analytical mind set to audit and streamline documentation processes efficiently.
• 23 years of experience in motor insurance claims, accident management or warranty claims handling.

Skills & Competencies:

Proficiency in MS Office tools (Word, Excel).

Familiarity with CRM and ERP systems, particularly SAP, is .n advantage.