Account Executive - Kitchen Maintenance Solutions

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 80,000 employees!

We are currently recruiting for am Account Executive to join our Kitchen Maintenance Solutions team in Dubai.

Scope:

Responsible to manage allocated customer accounts in line with the contracted agreement, ensuring we maintain 100% of clients, grow accounts and maintain customer satisfaction – pro-actively balancing the needs of the clients versus the needs of the business and ensuring profitability. To ensure the end-to-end service delivery of the clients needs. Being a main point of contact for assigned clients on behalf of Transguard – managing all facets of the day to day running of the contract ensuring technical team are delivering to the highest standards in a timely manner.

Financial

• Required to drive contract profitability through understanding of key performance indicators on each contract.
• Responsible and accountable for organic growth and new business opportunities.
• Responsible to drive ad-hoc revenue from existing clients.
• Responsible to help grow business within the Abu Dhabi region from a ground up approach.

Customer

• Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract.
• Resolve issues as they arise, becoming well versed in knowing when an issue may occur – and resolving it before it does – through active collaboration between the technical team and the clients operations team.
• Monitor and manage the communication channels between client and technical team ensuring needs are being met.
• Drive operational excellence across assigned accounts, providing clients with exceptional service and delivery.
• Identify new opportunities, clients, F&B groups within the region & key contacts within.
• Set meeting & appointments between clients and senior management of TG KMS.

Process

• Responsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performance.
• Ensure the correct workflow process are in place and followed by reporting team.
• Track & measure key movers within the region, new openings, expansions & closure – identify & communicate opportunities from this data set.

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Innovation:

• Identify areas where repetitive tasks can be automated.
• Identify cost saving initiatives/process improvements.

Selection Criteria

• 5 years of experience in a similar role.
• UAE Driver's License essential.
• Excellent computer and reporting skills.
• Should have a strong understanding UAE F&B market expectations.
• Excellent commercial awareness and ability to lead sales initiatives and deliver complex managed solutions.
• English fluency mandatory.