Manager - Gen AI

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Team Overview

We are India’s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers.
We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things.
We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
We are committed to providing reasonable accommodation for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodation you may need.
Culture and Values
Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There’s an overall synergy that flows throughout the company, creating a sense of connectivity, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
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What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.
Dynamics of the Role
This is an exciting time at TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau. We are looking for a hands on AI Engineer to design, build, and deploy AI-driven solutions addressing business problems across operations and data science. This role requires strong implementation capability with modern LLM frameworks and practical system integration experience.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Roles & Responsibilities

• Design and implement Generative AI solutions (LLMs, RAG, agents) for Ops and DS use cases

• Develop and deploy use cases such as text classification and generating vector embeddings for structured (tabular) data, enabling end-to-end AI/ML solution development tailored to customer needs

• Build scalable pipelines integrating structured + unstructured data into AI systems

• Develop and optimize prompt engineering, embeddings, and retrieval systems

• Work closely with business teams to translate use cases into functional AI solutions

• Integrate GenAI applications into existing enterprise systems and workflows

• Evaluate models for performance, cost, latency, and accuracy • Ensure governance, security, and responsible AI practices

Required Knowledge And Experiences

Experience & Skills

• Bachelor’s degree in engineering, Statistics, Economics, Data Science, or related fields.
• 3–5 years of experience in analytics (operations, business, or product analytics preferred).
• Strong programming in Python
• Hands-on experience with LLMs (OpenAI, Azure OpenAI, or open-source models like Llama/Mistral)
• Strong prompt engineering capabilities to design and optimize LLM interactions for real-world applications

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• Strong understanding of deep learning frameworks such as TensorFlow and PyTorch, including model architecture design, training, fine-tuning, and optimization
• Expertise in RAG architectures, vector databases (Pinecone, FAISS, Weaviate, etc.)
• Experience with LangChain / LlamaIndex / similar orchestration frameworks
• Solid understanding of ML fundamentals and NLP concepts
• Experience deploying solutions on cloud platforms (Azure/AWS/GCP) Familiarity with APIs, microservices, and data pipelines

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

 

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Sr Analyst, Data Science and Analytics