Customer Success Specialist

About the Company:

At Trential, were creating the infrastructure that makes identity as fluid and trusted as money. From degrees and drivers licenses to other official credentials, our platform enables credentials to be securely shared, instantly verified, and used globally — as seamlessly as a swipe of a VISA card.

Our technology enables governments, institutions, and individuals to securely manage and verify digital credentials, powered by AI and designed for a global ecosystem.

Trential has raised $2M in seed funding, led by Arkam Ventures in 2023, supporting our mission to transform how digital identities and credentials are shared and verified.

What youll be doing:

Were looking for a Customer Success Specialist with a strong mindset who can manage end-to-end customer interactions over the calls (Outbound + Inbound)

• Manage end-to-end case lifecycles, from initial customer intake via calls to final closure
• Guide customers through processes, resolve queries, and ensure closure
• Ensure a consistently high customer satisfaction experience (CSAT)
• Coordinate with candidates, institutions, and past employers to gather required information
• Maintain accurate records of customer interactions
• Track cases, ensure timely follow-ups, and prevent delays
• Identify discrepancies and resolve or escalate issues proactively
• Ensure strict adherence to company policies, data security, and compliance standards
• Analyze customer feedback and suggest actionable improvement.

What were looking for:

• 1-2 years of experience in Customer Support / Voice Process
• Strong experience in handling customers through calls.
• High attention to detail and ability to manage process-driven work
• Strong communication, ownership, and problem-solving skills
• Experience in high-volume or process-driven environments