Assistant Manager (ETS) - Corporate Ticketing

                                                               

• Lead end-to-end air operations, including ticketing, reissues, refunds, cancellations, and schedule changes.
• Manage and mentor Team Leaders and Travel Consultants to achieve productivity, quality, and service targets.
• Ensure compliance with airline policies, fare rules, ADM guidelines, and company SOPs.
• Drive process improvements, automation initiatives, and operational excellence.
• Monitor operational KPIs, prepare MIS reports, and implement corrective actions to improve performance.
• Collaborate with airlines, GDS providers, and internal stakeholders to resolve operational challenges and improve customer experience.
• Oversee workforce planning, capacity management, and service delivery across team

Required Skills & Qualifications

• Strong expertise in domestic and international air ticketing and post-ticketing operations.
• Advanced knowledge of Amadeus, Galileo, Sabre, airline reservation systems, and airline portals.
• Comprehensive understanding of fare construction, ticket exchanges, refunds, ADM management, airline waivers, and NDC platforms.
• Proven experience managing large operational teams in a Corporate travel environment.
• Strong leadership, people management, and coaching skills.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Strong stakeholder management and cross-functional collaboration skills.
• Proficiency in operational reporting, MIS, and performance analytics.
• Ability to manage high-volume operations while maintaining quality, compliance, and customer satisfaction.
• Strong planning, organizational, and change management skills.
• 8–12 years of experience in airline or travel operations, with at least 3–5 years in a managerial leadership role.
• Experience managing B2B travel operations and multi-GDS environments.
• Exposure to process improvement, automation initiatives, and operational transformation projects will be an added advantage.