Client Relationship Manager

Company Description

Trumpet Media is a results-driven digital marketing and web development agency with a strong presence in Jaipur and Bangalore. We specialize in crafting high-impact websites and executing comprehensive 360 marketing strategies tailored to the unique needs of D2C brands. With a proven track record of driving growth forinfluential clients like Uber, Swiggy and big designer labels, our team is dedicated to enhancing brand visibility, optimizing customer journeys, and boosting sales through data-driven creativity and innovation.

Role Description

We are looking for a dynamic and detail-oriented Key Account Manager to join our growing team. You will be the face of our agency for your assigned clients owning the relationship, understanding their marketing needs, and ensuring seamless delivery across all projects. From managing day-to-day communication to orchestrating internal teams, youll be the glue that keeps everything aligned and moving.

Key Responsibilities

• Client Relationship Management

• Serve as the primary point of contact for the clients

• Build strong, long-term relationships and act as a strategic partner

• Anticipate client needs and proactively suggest solutions

• Program & Project Management

• Own the end-to-end delivery of client campaigns and marketing initiatives

• Create and manage timelines, tasks, and deliverables using project management tools

• Ensure deadlines are met

• Coordinate with internal teams (design, content, media, tech) to ensure smooth execution

• Strategic Thinking & Reporting

• Translate client goals into actionable briefs

• Collaborate with strategy and creative teams to develop campaign plans

• Track campaign performance and prepare regular reports and presentations

• Present campaign performance, learnings, and optimizations to clients

• Internal Collaboration

• Be the voice of the client within the agency

• Troubleshoot bottlenecks and mediate cross-functional communication

• Ensure quality control across all client-facing outputs

Ideal Candidate Profile

• 1-2 years of experience in client servicing or account management, preferably at a marketing or digital agency

• Strong understanding of digital marketing, creative processes, and media channels

• Excellent communication and presentation skills

• Highly organized with strong project management capabilities

• Ability to multitask, prioritize, and thrive in a fast-paced environment

• A proactive, problem-solving mindset and a client-first attitude

Whats in it for You

• Opportunity to work with exciting brands and high-growth businesses

• Exposure to all facets of marketing from strategy to execution

• Dynamic work environment with a collaborative team

• Growth-oriented culture with room for learning and leadership