TVS Credit - Chief Manager - Business Planning - Debt Management

Job Purpose:

This role is responsible for defining, developing and implementing Debt Management business planning processes for the Wheels business in line with company's strategy and objectives. Also, identifying business problems and bottlenecks well in time and taking suitable measures to mitigate them with a focus on potential business impact

Key Responsibilities:

• Develop and execute Debt Management planning initiatives based on portfolio trends, risk segments, and micro market behavior.
• Build monthly/quarterly Debt Management plans, targets, and capacity models for in-house teams and agencies.
• Analyze roll rates, buckets, geographies, and customer segments to identify risk pockets and improvement areas.
• Monitor Debt Management KPIs (resolution, flow rates, efficiency, cost) and drive corrective actions.
• Refine allocation strategies, agency performance frameworks, and incentive models to optimize outcomes.
• Collaborate with business, operations, analytics, and tech teams to drive digital and data driven collection improvements.
• Prepare dashboards and management updates on performance, risks, and impact of collection initiatives.
• Support annual planning, forecasting, and strategy cycles with data backed insights.

Job Requirements:

• Post Graduate / MBA
• 8+ years of experience in corporate planning, strategy & project Management from Banking / NBFC
• Decision making, strategic acumen, process improvement and analytical problem-solving capabilities
• Ability to think strategically and communicate effectively with all levels of management, with the capability to guide, educate and influence the thinking of senior decision makers
• Experience in reviewing key strategic priorities and translates them into actionable and quantitative plans
• Demonstrated ability to work with ambiguity and complex strategic analysis projects
• Must be a hands-on individual
• Ability to prioritize, analytical thinker, make trade-off/tough decisions
• Self driven, with a high level of commitment to achieve results strong work ethic
• Possess excellent communication and interpersonal skills
• Ability to manage ambiguity
• Great team player, have sound leadership skills, hands-on approach with the ability to manage multiple stakeholders and tasks