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Job Description
- As a Territory Service Manager (2W) at TVS Motor Company, you will be responsible for implementing the company's service standards and policies at preowned vehicle outlets to support dealers in growing their service business. Your primary goal will be to enhance customer satisfaction within your assigned territories.
Your key responsibilities will include:
- Improving the service business of dealers by enhancing service operational efficiency in workshops to increase customer satisfaction and profitability.
- Ensuring the availability of genuine parts from TVSM recommended sources to maintain service quality.
- Enhancing the PSF score by conducting service process audits, identifying areas for improvement, and taking corrective actions promptly.
- Engaging with customers through regular communication to understand their expectations and address any concerns effectively.
- Providing on-the-job training to dealers" service teams to enhance their product knowledge, service repair standards, special tools usage, and customer handling skills.
- Focusing on turnaround time to deliver trouble-free vehicles to preowned 2-wheeler customers and uphold product quality standards.
To excel in this role, you are preferred to have a Bachelor of Engineering degree and possess behavioral competencies such as technical expertise, interpersonal relationship skills, operational excellence, leadership and people management abilities, and a strong customer focus.
Ideally, you should have 3 to 8 years of experience in the automotive industry to succeed in this position at TVS Motor Company. Join us in championing progress through Mobility with a focus on sustainability and contributing to the growth and success of our globally recognized brand.,
Skills
Dealer BusinessCustomer Complaint ResolutionCustomer SatisfactionTurnaround Time ManagementGenuine Parts ManagementService Process AuditOnthe TrainingService Operational EfficiencyProduct KnowledgeIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
TVS Motor Company is the third largest two-wheeler manufacturer in India, with a revenue of 15129 Cr INR (2017-18). The company has an annual production capacity of 4 million 2 wheelers & 120,000 3 wheelers. TVS Group spans across industries like Automobile, Aviation, Education, Electronics, Energy, Finance, Housing, Insurance, Investment, Logistics, Service and Textiles. Has over 90 Companies under the umbrella. TVS Group turnover including all key subsidiaries and associates is Rs. 59400 Cr for FY 2017-18, approximately USD 8.5 Billion.
TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company. Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions.
TVS Motor has four state-of-the-art manufacturing facilities at Hosur in Tamil Nadu, Mysore in Karnataka, Nalagarh in Himachal Pradesh and Karawang in Indonesia and is the first two-wheeler manufacturer in the world to be conferred with the prestigious Deming Prize for excellence in quality. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys for five years. We have been ranked No. 1 Company in the J.D. Power Customer Service Satisfaction Survey for consecutive four years. Our group company, Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland.
Important dates & deadlines?
Application Deadline
17 Oct 25, 03:19 PM IST
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Territory Service Manager - 2W
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