Senior Operations Manager, Trust & Safety

About The Role

The MEA Safety Team is responsible for enabling sustained business growth. This is achieved by building an industry-leading safety and standards program.

As a Senior Regional Operations Manager, you will lead critical projects and core operational activities that advance Uber's safety mission across the Mobility and Delivery businesses in MEA. Your work will ensure Uber is recognized as the platform of choice when it comes to safety. You should be comfortable in an all hands on deck environment, love solving problems, thrive in a hyper-growth culture, and be passionate about the safety of people and cities in which we operate.

You will analyze complex issues, develop practical solutions, communicate your insights to the business, partner with multiple stakeholders, and implement changes for immediate business impact. You will have end-to-end responsibility for the design, execution, and management of your projects. Your work will have a tangible impact, improving safety in the Mobility & Delivery space.

What The Candidate Will Do

• Understand the business objectives and plans for France and Northern Europe in order to advise on safety & identity implications and give strategic recommendations to senior management
• Collaborate with EMEA counterparts to share best practices and scale impact across MEA
• Track safety KPIs, identify trends, conduct root cause analyses, and turn data into actionable insights to drive improvements in our safety metrics across the region
• Review and support the resolution of critical safety incidents in partnership with our cross-functional teams
• Design and implement scalable initiatives (i.e., innovative tech solutions, new processes, or policies) to reduce safety incidents on the platform by working closely with cross-functional teams across EMEA
• Identify and close gaps in current safety processes, policies, and features
• Support the launch of education campaigns, strategic partnerships, and other initiatives to promote safety and trust on the platform

• Min 5 years of experience in Compliance & Safety, operations, consulting, or related fields
• Excellent analytical and problem-solving skills
• Strong written and verbal communication skills
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities
• Comfortable in a fast-paced, ambiguous environment and eager to learn