Sr. Operations Manager, Growth Partnerships

About the Role

The Senior Operations Manager, Growth Partnerships, is a high-impact role designed to accelerate consumer growth across India. Your primary objective is to unlock significant trip volume and rider acquisition by strategically enhancing the operational footprint and rider experience at high-density transit and commercial hubs. You will operate as an internal entrepreneur, owning the strategy, negotiation, and execution for scaling Ubers presence where riders need us most.

What the Candidate Will Do

1. Strategic Growth: Identify, prioritize, and secure strategic partnerships (transit, commercial, institutional) by modeling financial impact and leading complex negotiations for optimal infrastructure and promotional access.
2. Deal Ownership & Outcome Focus: Own the end-to-end partnership lifecycle, structuring deals with clear, measurable targets tied directly to trip growth, new rider acquisition, and operational efficiency.
   
3. Operational Excellence: Analyze rider experience data to pinpoint and implement scalable solutions to reduce friction and develop standardized operation playbooks for high-volume hub management.
4. Performance Leadership: Own and report on key performance indicators (KPIs) like new rider growth, trip volume, conversion rates, and ROI to the leadership team.
5. Cross-Functional & Partner Management: Serve as the central integrator for internal teams (Ops, Legal, Marketing) and cultivate long-term, mutually beneficial relationships with external partner executives.

What the Candidate Will Need

1. Experience & Sector Focus: 5+ years of progressive experience in Strategic Operations, Business Development, Brand Activation, Partnerships or Growth functions, with a clear focus on partnerships within high-growth Technology, Retail, or Consumer-facing sectors. An MBA from a top-tier institution is a plus.
2. Execution & Deal-Making: Proven ability to independently drive the entire partnership lifecycle-from business case development to complex contract negotiation and operational launch. Direct experience negotiating and implementing agreements with large government or quasi-government agencies (e.g., Metro Rail Corporations, Airport Authorities) is preferred.

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3. Analytical Acumen: Advanced proficiency in data analysis to model scenarios, measure performance, and justify investment. SQL knowledge is a plus.
4. Bias for Action & Sector Knowledge: A resilient, entrepreneurial mindset with a track record of thriving in ambiguous, fast-paced environments. Must deliver measurable results under tight timelines.
5. Influence & Stakeholder Management: Exceptional ability to communicate strategy, influence decisions, and manage relationships with both internal senior leaders and external C-level stakeholders.

Ubers mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - lets move it forward, together.

Offices continue to be central to collaboration and Ubers cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .