Desktop & Network Support Engineer

Desktop & Network Support Engineer

Role Overview

Roles & Responsibilities

• Provide day-to-day support for desktops, laptops, hardware, and operating systems across offices and facilities
• Diagnose and resolve hardware and software issues, escalating where necessary
• Physically inspect and troubleshoot hardware, cables, network equipment, and workstations when required
• Set up, configure, and maintain end-user devices and peripherals

• Handle IT support tickets from logging through resolution and documentation
• Work directly with users to understand, triage, and resolve issues
• Maintain a strong ticket-driven mindset — every issue is properly recorded, worked on, resolved, and documented rather than handled informally over calls or messages

• Perform basic network support and networking activities across sites
• Assist with connectivity, network equipment, and related troubleshooting

• Provide on-site IT support across Unbox Robotics' offices and facilities
• Travel between Pimpri and Shivne facilities as required to deliver hands-on support

Requirements

• Desktop & laptop support
• IT ticketing & user support
• Basic network support
• On-site IT support
• Hands-on, proactive approach with the ability to solve problems independently
• Willingness to physically inspect and work with hardware, cables, and network equipment

• Experience with MDM / endpoint management solutions
• Knowledge of Google Workspace or Microsoft 365 administration
• Basic knowledge of endpoint security and antivirus solutions
• Experience with asset-management systems
• Basic knowledge of VLANs and managed switches
• Experience supporting Linux workstations
• Experience working in a growing technology / startup environment

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Eligible Candidates

• Any Graduate (non-Engineering graduates welcome)

• 1–4 years in desktop support, IT support, network support, or a similar hands-on IT role

We Value

• Hands-On Ownership — comfortable getting physical with hardware, not limited to software fixes
• Proactivity — anticipates and solves problems independently
• Documentation Discipline — a strong ticket-driven mindset for every issue
• User-First Approach — works patiently and directly with users
• Reliability — dependable on-site presence across facilities

Why Join Us