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Job Description
Location: Noida, Sector 63 | Work From Office
Timing: 10 AM 7 PM | Monday to Saturday
About Unicliff
Unicliff provides comprehensive EdTech learning experiences through online courses that help learners upgrade skills and secure better opportunities. Our mission is to deliver smooth learning journeys with reliable and empathetic customer support.
Website: www.unicliff.in
Role Objective
We are seeking a Customer Support Executive who will ensure a seamless post-enrollment experience by handling learner queries with patience, accuracy, and customer empathy.
Key Responsibilities
- Handle learner concerns through Phone, Email & Zoho Help Desk
- Provide prompt guidance related to course access, payments, and technical issues
- Maintain SLA for response and resolution times
- Document interactions and update CRM/Help Desk records
- Coordinate with internal teams to escalate and resolve complex issues
- Maintain learner satisfaction through positive communication
Eligibility & Requirements
- Graduate in any field (Freshers encouraged to apply)
- 02 years in Customer Support or Telecalling (preferred)
- Strong communication and active listening skills
- Hindi & English proficiency
- Problem-solving attitude with calm handling of concerns
Compensation & Growth
?15,000 ?30,000/month (based on experience)
Performance-based progression opportunities
Skills
Customer SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
26 Dec 25, 07:00 PM IST
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