Assistant Manager Learning & Development (Sales & Customer Experience)

Assistant Manager – Learning & Development (Sales & Customer Experience) (Female Preferred)

Location: Noida

Department: Human Resources – Learning & Development

Employment Type: Full-Time

Working Days: 6 Days a Week

About UniLiv

UniLiv is one of Indias fastest-growing student housing and managed living brands, delivering exceptional resident experiences through hospitality, innovation, and operational excellence. As we continue to expand, we are committed to building high-performing teams through structured learning and capability development.

Role Overview

We are seeking an experienced Assistant Manager – Learning & Development to lead capability-building initiatives across Corporate Sales, Business Development, Customer Experience (CX), Front Office, and Operations. This role will drive learning strategy, enhance employee performance, and foster a culture of service excellence across the organization.

Female candidates are preferred for this role.

Key Responsibilities

• Lead onboarding, induction, and functional training programs across business functions.
• Design and deliver learning interventions for Sales, CX, Front Office, and Operations teams.
• Drive capability development in consultative selling, negotiation, customer experience, hospitality, and leadership skills.
• Develop SOPs, learning modules, certification programs, assessments, and training content.
• Conduct Training Need Analysis (TNA) and implement targeted learning initiatives.
• Measure training effectiveness through assessments, quality audits, feedback, and business performance metrics.
• Partner with business leaders to improve productivity, service quality, and employee performance.
• Prepare training dashboards, MIS reports, and recommend continuous improvement initiatives.

Eligibility

• Bachelors or Masters degree in Human Resources, Hospitality, Business Administration, Psychology, or a related field.
• 4–7 years of experience in Learning & Development, Sales Training, Customer Experience, Hospitality Training, or Quality.
• Experience in Hospitality, Student Housing, Real Estate, Retail, EdTech, BPO, or Customer Service is preferred.

Preferred Skills

• Strong facilitation, presentation, and stakeholder management skills.
• Expertise in Sales & Customer Experience training.
• Experience in instructional design, TNA, SOP development, and competency frameworks.
• Excellent coaching, mentoring, and leadership abilities.
• Strong analytical mindset with the ability to measure learning impact.

Key Success Metrics

• Training Effectiveness & Certification Rates
• Sales Productivity & Conversion Improvement
• Customer Satisfaction (CSAT) & Service Quality
• Employee Capability Development
• Operational Excellence & Learning Adoption

Why Join UniLiv

• Lead learning initiatives in a high-growth organization.
• Work closely with leadership on strategic business initiatives.
• Competitive compensation with excellent career progression.
• Dynamic, collaborative, and performance-driven culture.
• Continuous learning and leadership development opportunities.

Ideal Candidate

A proactive learning professional who is passionate about developing people, driving sales excellence, and elevating customer experiences. If you thrive in a fast-paced environment and enjoy creating high-impact learning programs, UniLiv is the place for you.