Senior Operations Manager

Uniliv is a tech-enabled premium co-living provider, redefining shared living experiences for Gen Z. Focused on student housing, we are setting new benchmarks in co-living by integrating infrastructure, community, and technology to ensure a seamless and comfortable living experience.

As a Senior Operations Manager, you will play a critical role in leading and optimizing operational processes across Uniliv properties. You will be responsible for ensuring seamless service delivery, driving efficiency, managing vendor relationships, and enhancing resident satisfaction. This role requires a balance of strategic planning and hands-on execution to maintain operational excellence.

• Oversee and streamline daily operations across all Uniliv properties.
• Ensure all processes align with company SOPs to maintain operational consistency.
• Identify and implement efficiency improvements to enhance service quality and cost-effectiveness.
• Monitor key performance indicators (KPIs) related to property occupancy, resident satisfaction, and operational efficiency.

• Coordinate with vendors, facility managers, and service providers for housekeeping, maintenance, security, and other essential services.
• Ensure timely execution of maintenance and repair activities while minimizing disruptions.
• Track vendor performance and negotiate contracts for cost optimization.

• Ensure a high standard of service delivery to maintain resident satisfaction.
• Implement community engagement initiatives in coordination with the Community & Events team.
• Handle escalations related to resident grievances and service requests.

• Ensure all properties comply with local regulations, health & safety standards, and legal requirements.
• Work closely with legal and compliance teams to handle audits, licenses, and approvals.
• Identify and mitigate operational risks proactively.

• Lead and mentor on-ground teams, including property managers and support staff.
• Conduct regular training sessions to enhance operational efficiency.
• Align operational strategies with company goals and ensure seamless execution.

• Utilize Unilivs tech platform to track resident feedback, manage operations, and drive process improvements.
• Implement data-driven strategies to optimize occupancy and operational costs.

• Experience: 8+ years of experience in operations, hospitality, real estate, or facility management.
• Education: Bachelors degree in Business Administration, Operations Management, Hospitality, or a related field (MBA preferred).
• Skills:Strong leadership and problem-solving abilities.
• Excellent communication and negotiation skills.
• Proficiency in data analysis and process optimization.
• Experience working with technology-driven operational tools (CRMs, ERP, or Property Management Systems).
• Preferred: Experience in co-living, student housing, or the hospitality sector.

• Be part of a fast-growing, innovative co-living brand redefining shared living in India.
• Work in a dynamic, entrepreneurial environment with growth opportunities.
• Lead impactful projects that enhance the living experience for students and young professionals.