Key Account Manager

Key Account Manager (Remote)

Company: upGrad Global Study Partners (GSP)

Role: Key Account Manager

Experience: 35 Years

Employment Type: Full-Time

Work Mode: Remote

Department: Partner Operations / Growth

Role Overview

The Key Account Manager (KAM) will be responsible for managing and scaling the Recruitment Partner (RP) onboarding and activation function through a team of telecallers. This role focuses on driving partner onboarding at scale, improving RP activation and productivity, and ensuring strong reporting and governance. The position requires hands-on people management, process discipline, and close cross-functional collaboration.

Key Responsibilities

Team Management & Productivity -

• Manage and lead a team of telecallers focused on Recruitment Partner onboarding.
• Set and track daily, weekly, and monthly performance targets.
• Conduct daily huddles and weekly performance and productivity reviews.
• Ensure high levels of attendance, utilisation, and output across the team.
• Coach underperforming team members and implement structured improvement plans.

Recruitment Partner (RP) Onboarding & Activation-

• Drive onboarding of new Recruitment Partners at scale.
• Oversee end-to-end portal training for newly onboarded RPs.
• Ensure RP activation through consistent engagement and follow-ups.
• Monitor RP activity levels and proactively re-activate dormant partners.

Cross-Functional Coordination -

• Work closely with Business Development Managers (BDMs) for partner prioritisation and escalations.
• Align onboarding and activation efforts with broader growth and partner strategy.

Reporting & Governance -

• Maintain accurate and up-to-date data on RP onboarding and activation.
• Share weekly dashboards, performance metrics, and forecasts with leadership.
• Provide clear visibility on:
• Active RP base
• 30-day expected application pipeline

Skills & Competencies -

• Strong people management, coaching, and performance management skills.
• Proven experience managing telecalling, inside sales, or growth teams.
• Excellent communication skills with strong follow-up discipline.
• Highly process-driven with strong reporting and data hygiene.
• Ability to work cross-functionally in a fast-paced, remote environment.

Preferred Background -

• Experience in education consulting, international education, edtech, or aggregator models.
• Prior exposure to Recruitment Partnerled business models.
• Familiarity with UK admissions or similar international markets is a strong advantage.

Experience & Education -

• 35 years of overall work experience.
• Minimum 24 years of relevant experience, including team handling.
• Bachelors degree mandatory; higher qualifications preferred.

Why Join upGrad GSP

Join a fast-growing global education platform where partner success, operational excellence, and scalable growth are at the core. This role offers the opportunity to build and lead high-impact teams while contributing directly to partner activation and enrolment outcomes.