GBS Fraud Analyst - Grade 8

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Découvrez votre prochaine opportunité au sein dune organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce quil faut faire pour diriger UPS vers lavenir : des personnes passionnées dotées dune combinaison unique de compétences. Si vous avez les qualités, de la motivation, de lautonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences daujourdhui et de demain.

Fiche De Poste

Night shifts (5 days working) – 6.00 pm to 3.00 am IST.

Summary

JOB DESCRIPTION

The GBS Fraud Analyst supports the Corporate Fraud Mitigation Team as the central contact for the field to request assistance in the mitigation of fraudulent situations. He/She coordinates solutions across required groups (Corporate Security, GBS, Operations, BD, etc.). The GBS Fraud Analyst educates the field and customers on appropriate processes that supports fraud prevention and performs various tasks within the department as it relates to implementation and communication of fraud related applications.

Responsibilities And Duties

• Monitors, measures, and communicates fraud exposure, and potential risks to minimize fraud.
• Reviewing, responding and taking action on customer inquiries for Fraud.
• Monitors and investigates suspicious use of UPS products, processes, and services.
• Assess registration for suspicious fraudulent activity including cancelling user IDs, approving adjustments and other credit activities to prevent additional losses.
• Work with all levels of management, both internal and external toward resolution.
• Interface with customers on incoming and outbound calls.
• Documents and communicates customer needs and frustrations, as related to implementation of UPS fraud solutions.

• Fluency in English is essential both written and verbal, English comprehension.
• 2+ years of Customer Service, Credit Collection or Billing experience – Preferred.
• Understanding of general finance and accounting practices: Billing, A/R, customer profile software applications etc.
• Fraud related investigation and conflict management skills is an advantage.
• Good analytical skills with an aptitude for problem solving.
• Attention to detail.
• Effective listening and communication skills.
• Good customer relationship skills.
• Knowledge of general operational processes and systems: IVP, On Demand, QWS.
• Understanding of the pickup and delivery process.
• Ability to manage conflict with customers and fraudsters.
• Proficient knowledge and use of Microsoft applications (Access, Excel, Word, etc.).
• Effective time management skills, flexibility and ability to adapt to change.
• Self-starter with ability to multitask and work independently under pressure.
  Type De Contrat
• en CDI
• Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.