Senior Experience Designer - Agentic Interaction Design

<p style="text-align:left"><span class="emphasis-3"><b>Before you apply to a job, select your language preference from the options available at the top right of this page.</b></span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>:</b></p><p style="text-align:inherit"></p><p><span style="font-size:inherit">Job Summary</span></p><p><span style="font-size:inherit">We are seeking an accomplished Lead Experience Designer for Agentic interaction who will lead the design of next-generation AI-powered experiences where humans and autonomous AI agents collaborate to accomplish business goals. You will also be responsible to define how users delegate work to agents, maintain visibility and control, handle exceptions, and build trust in AI-driven decisions.</span></p><p> </p><p><span style="font-size:inherit">This role requires expertise in AI/ML fundamentals, enterprise architecture design, and practical experience building production-grade AI/GenAI solutions. You will collaborate with data scientists, ML engineers, software engineers, and business stakeholders to deliver scalable, secure, and innovative AI-powered systems that create measurable business value.</span></p><p> </p><p><b><span style="font-size:inherit">Core Responsibilities</span></b></p><p><span style="font-size:inherit">· </span><b><span style="font-size:inherit">Design Multi-Agent Systems:</span></b><span style="font-size:inherit"> Define how autonomous AI agents collaborate, hand off tasks, and communicate intent to users</span></p><p><span style="font-size:inherit">· </span><b><span style="font-size:inherit">Reimagine</span></b><span style="font-size:inherit"> existing business process into AI-enabled experiences.</span></p><p><span style="font-size:inherit">· </span><b><span style="font-size:inherit">Build Internal Tools:</span></b><span style="font-size:inherit"> Create interfaces for logistics operators to monitor, override, and audit agentic decisions in real time.</span></p><p><span style="font-size:inherit">· </span><b><span style="font-size:inherit">Shape Customer Experience:</span></b><span style="font-size:inherit"> Design conversational and proactive tracking, exception handling, and automated support interfaces.</span></p><p><span style="font-size:inherit">· </span><b><span style="font-size:inherit">Establish Design Systems:</span></b><span style="font-size:inherit"> Create new interaction patterns, trust indicators, and guardrails for AI autonomy.</span></p><p><span style="font-size:inherit">· </span><b><span style="font-size:inherit">Lead Strategy:</span></b><span style="font-size:inherit"> Partner with product, data science, and engineering teams to define the AI interaction roadmap</span></p><p> </p><p><b><span style="font-size:inherit">Required Skills</span></b></p><p><span style="font-size:inherit">· </span><b><span style="font-size:inherit">Design Skills</span></b></p><p><span style="font-size:inherit">o UX Design</span></p><p><span style="font-size:inherit">o Service Design</span></p><p><span style="font-size:inherit">o Interaction Design</span></p><p><span style="font-size:inherit">o Design Thinking</span></p><p><span style="font-size:inherit">o Journey Mapping</span></p><p><span style="font-size:inherit">o Information Architecture</span></p><p> </p><p><span style="font-size:inherit">· </span><b><span style="font-size:inherit">Agentic AI Skills</span></b></p><p><span style="font-size:inherit">Should understand how it works</span></p><p><span style="font-size:inherit">o LLM fundamentals</span></p><p><span style="font-size:inherit">o RAG concepts</span></p><p><span style="font-size:inherit">o AI agents</span></p><p><span style="font-size:inherit">o Multi-agent systems</span></p><p><span style="font-size:inherit">o MCP (Model Context Protocol)</span></p><p><span style="font-size:inherit">o Agent-to-Agent interactions</span></p><p><span style="font-size:inherit">o Prompt design</span></p><p> </p><p><span style="font-size:inherit">· </span><b><span style="font-size:inherit">Tools </span></b></p><p><span style="font-size:inherit">Preferred:</span></p><p><span style="font-size:inherit">o Figma, Miro, FigJam</span></p><p> </p><p><span style="font-size:inherit">Nice to have:</span></p><p><span style="font-size:inherit">o Copilot Studio</span></p><p><span style="font-size:inherit">o IBM Watsonx Orchestrate</span></p><p><span style="font-size:inherit">o Gemini Enterprise</span></p><p><span style="font-size:inherit">o LangGraph</span></p><p><span style="font-size:inherit">o Agent frameworks</span></p><p><span style="font-size:inherit">o Dovetail</span></p><p><span style="font-size:inherit">o Adobe Creative Suite</span></p><p style="text-align:left"><br /><b>Employee Type:</b><br /> </p>Permanent<p style="text-align:left"><br /><span>UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.</span></p><p></p><p></p><p></p><p></p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>