NOC Lead

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Title -NOC Team Lead

We are searching for an accomplished NOC (Network Operations Center) Team Lead and Technical Expert with over 10 years of hands-on experience in leading NOC teams and managing complex IT environments. The ideal candidate will possess deep technical expertise in network, server, cloud, and application monitoring, combined with a proven track record in people management, team development, and operational excellence. This role requires a leader who can drive both strategic initiatives and day-to-day operations, ensuring optimal network performance and security while fostering a high-performing team culture.

• Lead and mentor the NOC team, leveraging extensive people management experience to develop talent, drive accountability, and promote continuous improvement. 
• Oversee the real-time monitoring of IT infrastructure, including networks, servers, applications, and cloud environments, using advanced monitoring tools and automation. 
• Serve as the technical expert in troubleshooting and resolving complex network and infrastructure issues, ensuring rapid response and minimal downtime. 
• Implement and refine both proactive and reactive processes to prevent and address incidents, outages, and performance bottlenecks. 
• Collaborate with cross-functional teams and stakeholders to improve operational workflows, enhance system reliability, and uphold security standards. 
• Develop and maintain documentation, SOPs, and training materials to ensure consistency and knowledge sharing within the NOC team. 
• Drive continuous evaluation of network performance, recommending and implementing improvements based on industry’s best practices and emerging technologies. 
• Provide regular reporting and updates to leadership on service metrics and KPIs. 
• ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred). 
• Ensure that network issues are resolved within established SLAs. 
• Collaborate with other NOC Shift Leads and teams to address cross-functional issues. 
• Analyze incidents, identify root causes, and implement corrective actions as needed. 
• Ready to work in 24/7 operational model. 

Qualifications 

Education: Bachelor’s degree in information technology, Computer Science, or a related field. 

Experience: 10+ years of experience in IT infrastructure management, cloud environment management, and network monitoring. 

• Leadership: Proven experience in leading and mentoring a team of IT professionals. 
• Technical Skills: In-depth knowledge of IT infrastructure, cloud technologies, and network systems. 
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues. 
• Communication: Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical stakeholders.