Chief Operating Officer - Commercial - Metals & Mining Business

We are seeking an accomplished and strategic Chief Operating Officer - Commercial (COO) to lead the commercial functions of our metals and mining business. The ideal candidate will be a commercially astute leader with deep experience in sales, marketing, strategic planning, and customer relationship management, ideally within the metals, mining, or heavy manufacturing sectors.
This role requires someone who can drive revenue growth, expand market share, and bring operational rigor to the commercial processes-while working closely with the Managing Director and leadership team to steer the company's strategic direction.
Key Responsibilities
Sales & Marketing Leadership
- Develop and execute sales and marketing strategies to drive market penetration and revenue growth across domestic and international markets.
- Lead pricing, tendering, channel strategies, and long-term customer acquisition plans.
- Track competitor activities and market trends to refine go-to-market approaches.
Customer Relationship Management
- Build and nurture long-term partnerships with key customers, distributors, and institutional buyers.
- Ensure consistent delivery of customer value and satisfaction across all touchpoints.
- Resolve escalations and maintain high customer retention metrics.
Strategic Commercial Planning
- Design and implement commercial strategies aligned with the company's mid and long-term business goals.
- Lead cross-functional coordination between sales, marketing, logistics, procurement, and finance teams.
- Own P&L accountability for the commercial function and drive gross margin improvements.
Revenue & Profitability Growth
- Identify new revenue streams and optimize product mix for profitability.
- Monitor and optimize pricing models and commercial negotiations.
- Create business development frameworks to explore new geographies or customer segments.
Operational Excellence
- Ensure commercial operations are scalable, digitized, and aligned to compliance and quality standards.
- Build dashboards and reporting mechanisms for sales forecasts, CRM efficiency, and KPI tracking.
- Collaborate with supply chain and production teams to align demand with capacity and delivery schedules.
Candidate Profile
- 18-25 years of commercial leadership experience, with a strong track record in metals, mining, manufacturing, or capital-intensive industries.
- Proven ability to lead large sales teams, marketing initiatives, and commercial operations at scale.
- Deep understanding of B2B sales cycles, commodity pricing models, customer contracts, and industrial marketing.
- Excellent leadership, negotiation, and communication skills; experience reporting to board or CXO level.
- Hands-on, data-driven, and resilient; capable of leading change in fast-evolving or high-pressure environments.
Preferred Qualifications
- MBA in Sales/Marketing/Strategy or General Management from a reputed institution.
- Background in Metallurgy, Mechanical, or Mining Engineering is a strong advantage.
- Experience with export markets, industrial B2B selling, and multi-product portfolio management.