Desktop Support Engineer

Vaibhav Global Ltd (VGL) Company Overview
Listed in 1996-97 on Indian stock exchanges, Vaibhav Global Ltd (VGL) is an end-to-end electronic deep discount retailer of fashion jewelry, gemstones, and lifestyle products, operating in the US, UK, Germany, and Canada.
Shopping Experience
Todays customers seek convenience, and VGL meets this demand through its proprietary 24/7 TV shopping channels (Shop LC in the US and Germany, and Shop TJC in the UK), as well as through various digital mediums including websites, mobile apps, OTT platforms, social media, and third-party marketplaces. VGL reaches almost 124 million households across the US, UK, and Germany. As digitization progresses and online retail continues to grow, VGLs portfolio and omni-channel strategy will evolve accordingly.
Financials And Workforce
VGL reported a group turnover of approximately Rs. 3,041 Crore (FY 2023-2024) and employs over 3800 people globally. The companys head office and main manufacturing facility are in Jaipur, India, employing around 3000 people, including contract workers.
Acquisitions

• Mindful Souls B.V.: In FY23-24, VGL acquired Mindful Souls B.V., a Netherlands-based e-commerce company specializing in subscription-based online sales of fashion jewelry, gemstones, and lifestyle products. This acquisition is expected to leverage VGLs sourcing and manufacturing strengths while enhancing digital business capabilities.
• Ideal World: VGL, through its subsidiary Shop TJC Ltd (UK), acquired the assets of Ideal World, a well-known teleshopping and digital retail brand in the UK. This acquisition includes IP rights, broadcasting rights, studio equipment, and other intangible assets.
  

Environmental And Social Responsibility
VGL is committed to sustainable business practices and renewable energy initiatives. The companys SEZ unit in India received the Excellence Award for IGBC Performance Challenge 2021 for Green Built Environment, reflecting its dedication to environmental sustainability. VGLs Your Purchase Feeds... initiative has provided 87 million meals to school children in India, the US, and the UK. The company encourages employees to donate at least two hours each month to charitable causes, tracked through its performance system. VGL is also a Great Place to Work (GPTW) certified organization.
Shop LC Overview
Shop LC, a VGL subsidiary, was established in Austin, TX in 2007 and now broadcasts live to 75 million homes in the US. The growing e-commerce presence is supported by the website Shop LC. Shop LC ships approximately 25,000 products daily to US customers and employs around 550 people in various operational roles. The US is VGLs largest market, contributing 68% to consolidated revenue.
TJC Overview
TJC, another VGL subsidiary, was established in London, UK in 2006 and broadcasts live to 25 million homes in the UK. The companys e-commerce presence is supported by the website TJC. TJC ships approximately 12,000 products daily to UK customers and employs around 220 people in London, with extended teams in India.
Shop LC Germany Overview

Launched in 2021 from Dusseldorf, Germany, Shop LC Germany TV & e-commerce is a new market with significant growth potential. The business currently reaches 27 million households and is expanding. The e-commerce site can be accessed at Shop LC Germany.
Our Purpose
Delivering joy.
Our Vision
Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products.
Our Mission
To deliver one million meals per day to children in need by FY40 through our one-for-one meal program: your purchase feeds...
Our Core Values

• Teamwork
• Honesty
• Commitment
• Passion
• Positive Attitude
• Hardware Maintenance: Install, configure, and maintain all hardware components, including desktops, laptops, printers, servers, and other peripherals.
• Troubleshooting: Diagnose and resolve hardware-related issues, such as malfunctioning components, connectivity problems, and peripheral failures.
• Repairs and Replacements: Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business.

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  Inventory Management: Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements.
• User Support: Provide technical support to end-users for hardware-related issues, ensuring prompt and effective resolutions.
• Documentation: Keep detailed records of all hardware configurations, repairs, and updates.
• Network Maintenance: Monitor and maintain network hardware and software, including routers, switches, firewalls, and wireless access points.
• Troubleshooting: Diagnose and resolve network issues, including connectivity problems, hardware failures, and software conflicts.
• Network Security: Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats.
• System Updates: Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features.
• User Support: Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and network printer setup.
• Documentation: Maintain accurate records of network configurations, changes, and troubleshooting steps.
• Network Optimization: Analyze network performance and implement improvements to increase efficiency and reduce downtime.
  

Qualifications

• Bachelors degree & Information Technology, or a related field.
• Certifications CCNA/MCSA/ Hardware A+ /Networking Certification
• Proven experience in network support, with a solid understanding of network infrastructure and protocols.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal