Team Leader - ShopLC, Germany

Vaibhav Global Ltd (VGL) Company Overview

Listed in 1996-97 on Indian stock exchanges, Vaibhav Global Ltd (VGL) is an end-to-end electronic deep discount retailer of fashion jewelry, gemstones, and lifestyle products, operating in the US, UK, Germany, and Canada.

Shopping Experience

Todays customers seek convenience, and VGL meets this demand through its proprietary 24/7 TV shopping channels (Shop LC in the US and Germany, and Shop TJC in the UK), as well as through various digital mediums including websites, mobile apps, OTT platforms, social media, and third-party marketplaces. VGL reaches almost 124 million households across the US, UK, and Germany. As digitization progresses and online retail continues to grow, VGLs portfolio and omni-channel strategy will evolve accordingly.

Financials And Workforce

VGL reported a group turnover of approximately Rs. 3,041 Crore (FY 2023-2024) and employs over 3800 people globally. The companys head office and main manufacturing facility are in Jaipur, India, employing around 3000 people, including contract workers.

Acquisitions

• Mindful Souls B.V.: In FY23-24, VGL acquired Mindful Souls B.V., a Netherlands-based e-commerce company specializing in subscription-based online sales of fashion jewelry, gemstones, and lifestyle products. This acquisition is expected to leverage VGLs sourcing and manufacturing strengths while enhancing digital business capabilities.
• Ideal World: VGL, through its subsidiary Shop TJC Ltd (UK), acquired the assets of Ideal World, a well-known teleshopping and digital retail brand in the UK. This acquisition includes IP rights, broadcasting rights, studio equipment, and other intangible assets.

VGL is committed to sustainable business practices and renewable energy initiatives. The companys SEZ unit in India received the Excellence Award for IGBC Performance Challenge 2021 for Green Built Environment, reflecting its dedication to environmental sustainability. VGLs Your Purchase Feeds... initiative has provided 87 million meals to school children in India, the US, and the UK. The company encourages employees to donate at least two hours each month to charitable causes, tracked through its performance system. VGL is also a Great Place to Work (GPTW) certified organization.

Shop LC Overview

Shop LC, a VGL subsidiary, was established in Austin, TX in 2007 and now broadcasts live to 75 million homes in the US. The growing e-commerce presence is supported by the website Shop LC. Shop LC ships approximately 25,000 products daily to US customers and employs around 550 people in various operational roles. The US is VGLs largest market, contributing 68% to consolidated revenue.

TJC Overview

TJC, another VGL subsidiary, was established in London, UK in 2006 and broadcasts live to 25 million homes in the UK. The companys e-commerce presence is supported by the website TJC. TJC ships approximately 12,000 products daily to UK customers and employs around 220 people in London, with extended teams in India.

Shop LC Germany Overview

Launched in 2021 from Dusseldorf, Germany, Shop LC Germany TV & e-commerce is a new market with significant growth potential. The business currently reaches 27 million households and is expanding. The e-commerce site can be accessed at Shop LC Germany.

Our Purpose

Delivering joy.

Our Vision

Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products.

Our Mission

To deliver one million meals per day to children in need by FY40 through our one-for-one meal program: your purchase feeds...

Our Core Values

• Teamwork
• Honesty
• Commitment
• Passion
• Positive Attitude

The Team Leader will oversee and support a team of customer service representatives, ensuring exceptional service delivery and operational efficiency. This role requires strong leadership skills, effective communication, and the ability to motivate a team to meet and exceed performance goals.

Key Responsibilities

• Foster an inspiring team environment that encourages open communication and collaboration.
• Establish clear, achievable team goals and ensure alignment with organizational objectives.
• Delegate tasks effectively, setting realistic deadlines to ensure timely completion.
• Oversee day-to-day operations to maintain productivity and efficiency.
• Continuously monitor team performance and provide regular reports on key metrics.
• Motivate and engage team members, fostering a sense of teamwork and camaraderie.
• Identify training needs and provide ongoing coaching and development opportunities.
• Actively listen to team members feedback, resolving any issues or conflicts in a timely manner.
• Recognize and celebrate high performance, rewarding accomplishments and milestones.
• Encourage creativity, innovation, and calculated risk-taking to drive team growth.
• Organize and facilitate team-building activities to strengthen collaboration and morale.

• In-depth knowledge of Operation performance metrics
• Good PC skills, especially MS Excel
• Excellent German communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Flexibility to work in night shifts as required by the Role

• A fun-life balance.
• Culture of openness and flexibility allows employees to keep growing and gravitating to roles that fit their talents and passions.
• Access to training programs to enhance your skills and knowledge