Key Account Manager

Key Account Manager - Aviation MRO
Full time - Middle EastThe OpportunityOur client, a well-established Part-145 MRO organisation based in the Middle East, is seeking an experienced Key Account Manager to join their commercial team. This is a high-impact role responsible for managing a portfolio of key aviation clients, ensuring exceptional service delivery while driving revenue growth and long-term partnerships.The successful candidate will act as the primary point of contact for demanding customers, balancing operational delivery with commercial performance.Key ResponsibilitiesManage and develop relationships with a portfolio of key airline and aviation clientsAct as the main interface between the customer and internal operational teamsEnsure successful delivery of maintenance projects in line with contractual commitmentsLead contract negotiations, renewals, and commercial discussionsIdentify and drive upselling opportunities and contract variationsMonitor project performance, timelines, and customer satisfactionResolve customer issues proactively, ensuring a high level of service deliveryCollaborate with internal departments (engineering, planning, finance, compliance) to meet client expectationsPrepare commercial reports, forecasts, and account performance reviewsSupport business development initiatives and contribute to overall growth strategyRequirementsProven experience in Key Account Management within aviation, ideally MRO or airline environmentStrong understanding of Part-145 operations and maintenance processesDemonstrated experience in contract negotiation and commercial managementAbility to manage multiple high-value, demanding clients simultaneouslyStrong stakeholder management across operational and executive levelsWillingness to be based in or relocate to the Middle EastSkills & Competencies

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Excellent communication, negotiation, and influencing skillsStrong commercial awareness and business acumenHighly organised with the ability to manage complex projectsProblem-solving mindset with a proactive approachAbility to work under pressure and meet tight deadlinesStrong analytical and reporting capabilities

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