Operations Manager

About us

One team. Global challenges. Infinite opportunities. At Viasat, were on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. Were looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What youll do

As the Operations executive in India, you will manage the day-to-day operations and support local and global teams including collection, verification and submission of all Satellite endorsements/authorisations, coordinating with internal teams including billing, global operations, credit control for customers wishing to use Viasat services within India.

The day-to-day

The day-to-day

Support & Enable Viasat partners on authorisations

Customer Service: You will receive requests for Operations support including satellite Authorisations across multiple business sectors. You will have daily interactions with these customers and will be required to routinely provide clear, precise and supportive communications as you handle their requests.

Manage the Authorization End & Renewal Process: The key purpose of the role is to manage the process of securing an authorisation for operating within India for our customers. This process also includes the ending of an authorisation by a customer and the renewal of one as well. This will require us to proactively engage with our customers to confirm their intentions and what they wish us to do next.

Managing support requests: Act as a lead point of contact for the Viasat Business Development (BD), Account Management (AM) and global supporting functions on all matters related to successfully winning new business, successfully deploying our capabilities and operating Viasat services within India

• Provide support to the Viasat India Business Development (BD) team & end customers on operational issues.
• Support the Viasat India Account Management team with the investigation, analysis and resolution of billing & payment related issues
• Support the importation of equipment including shipping, custom clearance, etc where and when required

What youll need

• Customer Support: A proven track record of supporting international customers within a technology or telecommunications context.
• Strong Communication Skills: Excellent verbal and written English skills to effectively engage with customers and stakeholders at all levels.
• Collaboration and partnering skills: Proven track record of partnering with, collaborating, influencing and effectively supporting customers and partnerships.
• Organisational Excellence: You will be detail-oriented, accurate and organised in managing multiple tasks and meeting deadlines within a fast-paced sales and support environment
• Creative and constructive thinker: Ability to articulate evidence-based conclusions and recommendations, challenge conventions and anticipate long-term impacts of decisions.

What will help you on the job

• Experience of working with Public Sector Unit
• Experience of using ServiceNow
• Experience of working in a technology or telecommunications setting
• Experience of working in an international and multinational professional environment