Sales Support Executive

Credit Sales Support – WHX Healthcare

About the Role

Vibes Events is seeking a detail-oriented and proactive Credit Sales Support specialist to join the WHX Healthcare team at Informa Markets. In this role, you will manage the collection of outstanding invoices, follow up on overdue payments, and maintain professional client relationships while ensuring timely debt recovery. This is a critical role in supporting the healthy cash flow of WHX Dubai 2027, one of the region's leading healthcare exhibitions.

Location: One Central, World Trade Centre 2, Dubai

Project: WHX Healthcare (Informa Markets)

Reporting To: Head of Sales – WHX Healthcare

Contract Duration: Immediate Start – Until 4 February 2027

Working Days: Monday to Friday, 9:00 AM – 6:00 PM (Saturday & Sunday Off)

What You'll Do

Debt Collection & Invoice Management

• Monitor and manage the accounts receivable ledger to ensure timely collection of outstanding payments
• Contact clients via phone, email, and written correspondence to chase overdue invoices, and escalate problematic accounts to the Account Manager or Senior Management when necessary
• Identify potential bad debts and recommend appropriate action; maintain confidentiality of all sensitive financial information

Client Relationship Management

• Build and maintain professional relationships with clients while pursuing outstanding payments, responding to queries regarding invoices, statements, and payment terms in a timely and diplomatic manner
• Liaise with internal departments including sales and credit control to resolve billing disputes and queries efficiently

Reporting, Administration & Compliance

• Maintain accurate and up-to-date records of all collection activities, client communications, and account statuses
• Generate and interpret financial reports to support collection performance tracking, including DSO reduction, invoice collection rates, and overdue debt recovery
• Ensure all collection activities comply with relevant legislation and company policies

What We Are Looking For

• 1–2 years of experience in credit control, accounts receivable, or collections; experience using accounting software (SAP, QuickBooks, Xero, or similar) and CRM systems
• Proficiency in Microsoft Excel and the ability to generate and interpret financial reports; strong numerical and data entry skills
• Persistent, resilient, and results-driven with excellent communication and negotiation skills; professional telephone manner and a diplomatic approach to handling difficult conversations
• High attention to detail and accuracy; ability to manage time effectively and work independently in a fast-paced environment

Additional Information

• Immediate start preferred; contract runs until 4 February 2027.
• Candidates must hold a valid UAE visa and Emirates ID; a Labour Card will be provided.
• Candidates must hold their own valid medical insurance, as this is required for the Labour Card application.