Senior Director - Client Accounting

Job Title: Senior Director - Client Accounting

Its never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And were absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Senior Director- Client Accounting. Reporting to the Managing Director, Fund Services, this full-time and permanent position is based in Mumbai, India and offers regional coverage, allowing you to make a significant impact to our Management Accounts department and its growth.

Purpose of Role

The Senior Director will spearhead a Client Accounting. including P2P, R2R and 02C. This role is pivotal in bridging the gap between Purchase to Pay (P2P) and Record to Report (R2R) and Order to Cash (O2C) processes. The successful candidate will blend leadership, strong operational capability and technical proficiency, with drive for continuous improvement.

Scope

This is a highly visible newly created role within our growing organization, offering a unique opportunity to shape its direction and make a significant impact. The role will ensure flawless global client deliverables across finance and accounting processes fostering a culture of quality and continuous improvement. This role represents a fantastic opportunity for professional growth within a dynamic and expanding organization. This role will not only lead a crucial team but also contribute to the strategic direction of the company by providing insights through reporting and analysis. This position is perfect for an up and coming leader looking to make a lasting impact in a growing company.

Key responsibilities:

• Lead the large Client Accounting team to deliver timely, high quality services to a small number of large high priority clients.
• To be the primary person responsible for ensuring all SLAs are met where the GSC is responsible
• Alongside our operational excellence function, to drive and own the continuous improvement and standardisation of the processes for the in-scope client mandates
• To act as the operational primary point of client with the client for all deliverables from the GSC.
• To form part of the broader operational and commercial leadership team supporting and ensuring the delivery to these clients
• Strive for high levels of customer satisfaction. Take ownership to meet and exceed client-defined SLAs and KPIs
• implementing standardization to improve productivity
• Lead and develop the P2P, R2R and O2C teams by providing coaching and training, and regular feedback, in line with company/country policies and procedures, to drive strong engagement and delivery
• Lead the planning and execution, manage daily client relationship and provide insights into improvement options consistently deliver quality work and client services
• Maintain appropriate Governance structure to facilitate seamless operations
• Work with leadership from both client organisations and Vistra global offices for client requirements
• Foster a culture of continuous improvement, identifying process enhancements and leading initiatives for effective solutions.

Key requirements

• Should have led large client delivery/portfolio delivery in the F&A space - 100-200 FTEs
• Leadership skills in a multicultural environment managing Global/Regional Delivery

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• Ability to influence at senior business stakeholders at the client end
• Strong relationship building, communication, and influencing skills
• Flexibility to manage 24X7 model, on-call availability
• 7+ years of proven experience in SSC/ BPO in a global complex and multi geography environment
• Possess accounting technical capabilities and competency related to process improvement, familiar with enabling technology and innovations for finance functions
• Proficiency in MS Office application with advanced Excel skill is mandatory
• Professional fluency in both written and oral English
• Post Graduate degree in Accounting ( MBA/ CA)

Company Benefits:

At our Vistra GSC office, we believe in putting our employees well-being first! We offer a hybrid working

arrangement.

Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one

of our Talent Acquisition team members. Our goal is to make this a great place to work where all our

people can thrive. We hope you join us on this exciting journey!