Posted: 7 months ago
Posted: 7 months ago
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Job Description
- Company Description:
- CareStack is a complete cloud-based dental software solution for scheduling, clinical,
- billing, patient engagement, and reporting needs of dental offices. With features for
- centralisation, automation, and analytics, CareStackTM enables dental organisations to
- achieve scale.
- Role Description
- This is a full-time role for Customer Success Manager at CareStackTM. The role
- demands a product led mindset to nurture customers and partner them in their growth
- journey. Assessing the needs and wants of customers and driving the product roadmap
- to meet customer expectations.
- Responsibilities
- ? Responsible for customer health, user satisfaction, overall growth and churn prevention
- due to unfulfilled expectation
- ? Continuous monitoring of feature adoption across customers ensuring higher degree of
- stickiness and maximizing the benefits in the product
- ? Drive product initiatives for higher feature adoption. Periodic webinars for new releases
- and presenting the newly launched solutions
- ? Be a customer advocate and drive product roadmap for ensuring evolving needs are
- being addressed.
- ? Constant monitoring of customer usage to understand areas they need assistance and
- training to improve adoption
- ? Evangelize the customer adoption and success stories within the larger product org
- ? Constantly meet with the larger product org to present challenges faced by the
- customers
- ? Review the product roadmap to ensure tactical customer pain points are addressed in a
- timely manner.
- ? Coordinate with Sales and Onboarding teams to drive customer success from the start of
- their journey in Carestack
- ? Program manage beta programs for new features to take feedback
- ? Manage and own feature discovery and coordinate with Product Management teams for
- the final solution and validation
- ? Responsible for overall feature usability and eligibility criteria for releasing features to
- customer
- Required Skills / Experience
- ? Understand customer pain points and translate them into objective problems
- ? Identify the right problems and prioritize
- ? Deep understanding of product development life cycle
- ? Understanding of Product management tools, processes and ceremonies
- ? Past experience of product management and customer management
- ? Experience of dental domain and dental Practice management systems
- ? Coordination and stakeholder management
- ? Experience in working with development & engineering teams
Skills
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About Company
VoiceStack is a leading provider of cutting-edge AI-powered audio solutions, revolutionizing how businesses engage with their customers. Our innovative platform enables seamless voice interactions, personalized experiences, and enhanced communication strategies. With a focus on transforming the way brands connect with their audience, VoiceStack offers tailored solutions for businesses of all sizes. Join us in shaping the future of voice technology and driving meaningful connections in the digital landscape.
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